Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "Good work culture and learning" ((in 96 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 177 reviews)); "Unorganized and chaotic at times pay is low" ((in 163 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,235 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Work/Life balance

3.9

Senior management

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,235 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Nov 21, 2023

Salary

Customer service associate (csa)

Recommend

CEO approval

Business Outlook

Pros

None at all the place was crap

Cons

Everything and anything, place was awful

Firstsource Solutions Response

We're disappointed to hear that your experience working at our Derry site was not a positive one. We take all feedback seriously and would appreciate it if you could provide us with more details about your concerns. We understand that there may have been challenges during your time with us, and we would like to learn more about how we can improve our processes and procedures. Please feel free to reach out to us directly so that we can better understand your experience and take steps to address any issues that may have arisen. We are committed to creating a positive work environment for all our employees and will work to improve based on your feedback.

4.0

Nov 20, 2023

Firstsource solutions

Provider service representative

Recommend

CEO approval

Business Outlook

Pros

Great start up company to get a foot into medical related jobs

Cons

It does not offer fair growth within the company

Firstsource Solutions Response

Thank you for sharing your insights about your time with our organization. We're glad to hear that our company served as a valuable starting point for your entry into the medical field. We acknowledge your feedback surrounding growth opportunities, transparency, and support within the company. Your perspective is important, and we are committed to continuously evaluating and enhancing our internal structures to provide our employees with ample avenues for professional development and real time assistance. Thank you again for your insights.

4.0

Nov 16, 2023

Great Opportunity, Position Not For Everyone

Eligibility specialist

Recommend

CEO approval

Business Outlook

Pros

Strong Leadership Team Promotes Within Friendly Team Atmosphere Scheduling Flexibility

Cons

Training Process Needs Attention Workload Is Overwhelming Hospital Staff Is Unwelcoming

Firstsource Solutions Response

Hello! Thank you for sharing your insights. We're glad to learn that you appreciated our strong leadership team, internal promotion opportunities, friendly team atmosphere, and flexible scheduling as it reaffirms our commitment to fostering a positive work environment. We are grateful to hear your observations regarding the training process, workload, and staff dynamics at your location. Insight like yours plays a valuable part of our ongoing efforts to assess and improve our practices, ensuring a positive experience for all team members. Thank you again for your feedback.

Viewing 406 - 408 of 4,235 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative (2 Days Off)

Collections Representative

Collections call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)

Bilingual call center representative - Collections (2 Days Off)

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Firstsource solutions

Great Opportunity, Position Not For Everyone

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