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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,235 total reviews)
avatar

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,235 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
1.0
Dec 6, 2023

Terrible

Recommend
CEO approval
Business Outlook

Pros

Started out OK and the people are great

Cons

Upper management take advantage far too often and blame this on the client, rarely ever paid correctly, virtually no benefits, not even able to read our contract, managers appointed by bootlicking

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Firstsource Solutions Response
2y
Thank you so much for taking the time to leave us feedback. We value open communication and are committed to addressing concerns raised by our team members. We understand the importance of fair compensation and accurate payment. We actively review our payment processes to ensure accuracy. We believe in a workplace where mutual respect is at the core of our values, we treat our staff with the same care and consideration that we expect them to extend to our customers. We understand that a contract of employment is a partnership based on fairness and collaboration, not a form of exploitation. We appreciate the dedication of our team members, and we are dedicated to fostering a work environment where everyone feels valued and supported in their professional journey
1.0
Dec 4, 2023
Recommend
CEO approval
Business Outlook

Pros

Nothing to mention here about the company

Cons

Minimum 14hrs of work Leads doesn't have proper knowledge to handle team members Mis Communication Work pressure

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Firstsource Solutions Response
2y
Thank you so much for taking the time to leave us feedback. We are disappointed to hear about your experience. That is not the employee experience we stand for. Our leaders go through development programs to ensure that they are well-equipped with the knowledge and skills required to manage their teams effectively. We have enabled various communication channels to promote transparency and a collaborative work environment. We take your feedback and will strengthen this further to ensure that Firstsourcers can thrive in their roles.
5.0
Dec 4, 2023

Nice environment

Recommend
CEO approval
Business Outlook

Pros

Good employee staff and work environment

Cons

Some politics happens while promotion

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Firstsource Solutions Response
2y
Thank you so much for taking the time to leave us feedback. it's truly heartening to receive positive feedback about our employees, staff, and work environment. Our success is a reflection of the dedication and excellence displayed by our employees. Our commitment is to ensure fairness, transparency, and meritocracy in all aspects of career advancement and we also encourage employees to bring forward any concerns they may have. Open communication is essential in addressing such issues and maintaining a healthy work culture.
Viewing 403 - 405 of 4,235 Reviews

Glassdoor has 4,346 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.