Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

82% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 141 reviews)); "Good work environment and Colleagues" ((in 120 reviews)); "Good work culture and balancing work life" ((in 91 reviews)); "Can work from home if quality is good." ((in 89 reviews)); "work life balance is good" ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 166 reviews)); "Unorganized and chaotic at times pay is low" ((in 156 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 75 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews)); "No job security and communication with HR's will be very worst." ((in 43 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

Firstsource Solutions reviews

Compare reviews

4.1

82% would recommend to a friend

(4,177 total reviews)

Ritesh Idnani

89% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Work/Life balance

3.9

Senior management

3.7

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,177 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Nov 26, 2021

An ok place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The workload is not hard. A Monday through Friday shift is nice. That’s it.

Cons

Underpaid. Other companies are offering a minimum of $15 meanwhile we’re being paid $13 hourly with an “incentive” to make $14 if you come to work everyday and on time. If you don’t you lose out on the incentive. Management is horrible. Too many personal relationships beyond work. Trainers are rude and do not care. You have zero support here. If you ask a question in chat you will be referred to contact the “help desk” that is always busy. Resource articles used for calls are unclear and out of date. We were supposed to get 2 weeks of OJT where you get guidance and assistance the whole step of the way, but instead we basically we shoved right to production.

Firstsource Solutions Response

4y

Thank you for taking the time to share your feedback. We take feedback very seriously and are committed to reviewing and addressing the concerns that are brought to our attention. At Firstsource we always strive to provide a positive employee experience through policies, our leadership teams, benefits, and more. We wish you luck on your future endeavors.

1.0

Nov 15, 2021

Stay well clear

Custoner service representative

Recommend

CEO approval

Business Outlook

Pros

If there were any, I would have said.

Cons

Terrible company. Shocking management. Stay well clear. Modern Slavery. Management / trainers mare are shocking. Treated lesser then management. Awful culture and condescending rude training people.

Firstsource Solutions Response

4y

Thank you for taking the time to write a review. We take your comments very seriously and would like to know more. Please contact your local HR team at your earliest opportunity so that we can investigate what happened and look for ways to improve. We look forward to hearing from you.

2.0

Jun 17, 2021

Avoid, fundamentally dishonest company

Data entry clerk

Recommend

CEO approval

Business Outlook

Pros

Some team leads want to help. When everything is working, great to listen in headphones to audio books, music, etc. Workers can be left alone for the most part.

Cons

If you work to live, stay away. If you live to work and be underappreciated, go for it. Rules are made up on the spot. Instant mandatory overtime. Overtime required for months at a time, then when the crisis is over, workers are discarded. Very cliquish. Management plays favorites. Supervisors unwilling to listen to suggestions from workers who may have other training, education, and experience. HIPAA violations not reported to UHC and other customers. Building safety concerns, doors that do not latch properly (one of the HIPAA violations). Myopic leadership is so out of touch, they cannot understand why they have so many negative reviews. Received numerous false promises. Uppermost management is incompetent in leadership.

Firstsource Solutions Response

4y

Thanks for writing in. We regret to hear that your experience with us was less than positive. We work hard to provide a supportive work environment, and your experience is definitely at odds with our values as an organization that puts our employees at the heart of what we do. We are proud that the vast majority of our employees enjoy a happy and fulfilling career with us and our leadership team continuously empowers, motivates, and supports every single employee in our company. We hope you had a chance to discuss your concerns with your HR partner or your Business leader during your tenure with us. Wishing you the best with your future endeavors.

Viewing 40 - 42 of 4,177 Reviews

Jobs at Firstsource Solutions

Collections Representative

Bilingual Collections Agent (Experience Needed)