Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.2 out of 5 stars in 379 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.1 out of 5 stars based on 379 anonymously submitted employee reviews. This is 20.3% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

57% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 19% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.2 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.3 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (105) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 137 reviews)); "good work environment and supportive" ((in 120 reviews)); "work life balance is good" ((in 94 reviews)); "Can work from home if quality is good." ((in 92 reviews)); "Good work culture and learning" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 149 reviews)); "Poor training and support system." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 50 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service (CSR) reviews

3.2

57% would recommend to a friend

(379 total reviews)

Ritesh Idnani

70% approve of CEO

58% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.2

Career opportunities

3.1

Senior management

3.1

Compensation and benefits

Customer Service (CSR) employees have rated Firstsource Solutions with 3.2 out of 5 stars, based on 379 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

379 reviews

3.0

Mar 26, 2025

N/a

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Quiet good and stable place

Cons

Not really to talk about

Firstsource Solutions Response

Thank you for taking the time to leave a review. We’re pleased to hear you found Firstsource to be a good and stable place to work. We appreciate your feedback and your contribution to the team, and we wish you all the best in your future endeavours.

3.0

Mar 21, 2025

Proctoring

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

location. That’s it.No more pros

Cons

There are several processes in it. I’m talking about proctoring team.They came into this 2 years back and right from ops manager to TL, SME doesn’t know what info is to be taken from clients to follow in procedure.

Firstsource Solutions Response

Thank you for your feedback. We recognize the importance of clear processes and seamless communication. A structured framework is in place to ensure transparency and alignment with client requirements. We continuously refine our approach to enhance efficiency and provide better clarity for all teams. Your insights are valuable, and we appreciate your perspective.

4.0

Mar 12, 2025

Good cukture

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great place to work. Good training.

Cons

No cons. Less pay. May not grow technical skills.

Firstsource Solutions Response

Thank you for your feedback! We're glad to hear that you find Firstsource a great place to work and appreciate the training programs we provide. We follow company standards and regularly review our compensation structure to stay competitive. While certain roles may not focus on technical skill development, we encourage employees to explore internal growth opportunities and upskilling programs to enhance their career progression.

Viewing 55 - 57 of 379 Reviews

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Firstsource Solutions

Firstsource Solutions Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

N/a

Proctoring

Good cukture

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