Question 1

Is Firstsource Solutions a good company to work for as a Sr. CSA?

Accepted Answer

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.4 out of 5 stars in 269 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions.

Question 2

Does Firstsource Solutions pay Sr. CSA employees well?

Accepted Answer

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.1 out of 5 stars based on 269 anonymously submitted employee reviews. This is 7.6% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries and benefits at Firstsource Solutions.

Question 3

How happy are Sr. CSA professionals working at Firstsource Solutions?

Accepted Answer

89% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 8% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.2 rating for culture and values and 4.3 rating for career opportunities.

Question 4

What are the top reviewed jobs at Firstsource Solutions?

Accepted Answer

Customer Service Representative (324), Team Leader (163), Customer Service Advisor (151), CSA - Customer Service Associate (143), Customer Service Associate (123), Senior Associate (94), Senior CSA (70), Senior Analyst (68), Associate (67), Analyst (66), Assistant Manager (63), Customer Service (59), Process Leader (56), Customer Service Representative (CSR) (55), Claims Examiner (54)

Question 5

What are the pros of working at Firstsource Solutions according to real employee reviews?

Accepted Answer

"Started out OK and the people are great" ((in 137 reviews)); "good work environment and supportive" ((in 112 reviews)); "Can work from home if quality is good." ((in 93 reviews)); "work life balance is good" ((in 92 reviews)); "Good work culture and learning" ((in 91 reviews))

Question 6

What are the cons of working at Firstsource Solutions according to real employee reviews?

Accepted Answer

"Low salary and night shift" ((in 167 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 76 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

Firstsource Solutions

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Transport issues overshadow an otherwise positive experience

Good environment and work-life balance, but low raises

Accessible management but unpredictable time off

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