Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.4 out of 5 stars in 269 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.1 out of 5 stars based on 269 anonymously submitted employee reviews. This is 7.6% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries and benefits at Firstsource Solutions .

How happy are Sr. CSA professionals working at Firstsource Solutions?

89% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 8% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.2 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (71) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 137 reviews)); "Good work environment and Colleagues" ((in 116 reviews)); "Can work from home if quality is good." ((in 93 reviews)); "work life balance is good" ((in 92 reviews)); "Good work culture and learning" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 159 reviews)); "Poor training and support system." ((in 76 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

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Firstsource Solutions

Firstsource Solutions Sr. CSA reviews

4.4

89% would recommend to a friend

(269 total reviews)

Ritesh Idnani

93% approve of CEO

90% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.3

Career opportunities

4.2

Culture & values

4.1

Senior management

4.1

Compensation and benefits

4.0

Work/Life balance

Sr. CSA employees have rated Firstsource Solutions with 4.4 out of 5 stars, based on 269 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

269 reviews

5.0

Apr 28, 2026

Glass Door review

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Employees at Firstsource Solutions report strong career growth opportunities, supportive management, and a people-centric culture, according to employee reviews. The company is noted for providing timely salary payments, diverse benefits, and exposure to global brands through its business process management services a good exposure in terms of growth and also in terms of gaining good opportunity and better upskilling

Cons

In terms of cons there is much specific but need to work and put in a bit efforts in cafeteria and also work space

Firstsource Solutions Response

1mo

Thank you for your detailed feedback. It’s great to hear that employees value the strong career growth opportunities, supportive management, and people-centric culture. The exposure to global clients, along with timely compensation and benefits, clearly adds to overall development and upskilling. The cafeteria and workspace is noted and highlights an area where the employee experience can be further enhanced.

5.0

Apr 22, 2026

Good learning experience but needs better management support

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Good work environment with supportive teammates. Opportunities to learn new skills and handle different types of customers. Job provides stable income and basic benefits.

Cons

Work pressure can be high during peak hours. Limited growth opportunities for long-term career. Management communication and support can be improved.

Firstsource Solutions Response

1mo

Thank you for your detailed feedback. It’s great to hear that you value the supportive team environment, learning opportunities, and the stability the role provides. Exposure to diverse customer interactions is indeed a strong area for skill development. While IJP opportunities are available, ensuring greater visibility, accessibility, and guidance around these can help employees better leverage them for career progression.

1.0

Apr 6, 2026

Work life balance is so called thing here

Senior csa

Recommend

CEO approval

Business Outlook

Pros

There more you sell the more you earn

Cons

Constant pressure was applied to the agent. They are fully fixed on sales instead of helping for technical support

Firstsource Solutions Response

2mo

Thank you for your feedback. We’re glad to hear that the performance-based earning structure is a positive aspect of your role. We understand your concerns regarding pressure related to sales targets. Performance expectations are aligned with business objectives; however, we strive to ensure a balanced approach that supports both sales goals and quality customer service, including technical support where required.

Viewing 10 - 12 of 269 Reviews

Jobs at Firstsource Solutions

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Firstsource Solutions reviews FAQs

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Firstsource Solutions

Firstsource Solutions Sr. CSA reviews

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Glass Door review

Good learning experience but needs better management support

Work life balance is so called thing here

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