Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 278 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.1 out of 5 stars based on 278 anonymously submitted employee reviews. This is 7.6% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries at Firstsource Solutions.

How happy are Sr. CSA professionals working at Firstsource Solutions?

90% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.3 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 119 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "Work from home for more than 1 year" ((in 93 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 174 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 83 reviews)); "Bad managers and sme and TL" ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews))

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Firstsource Solutions

Firstsource Solutions Sr. CSA reviews

4.5

90% would recommend to a friend

(278 total reviews)

Ritesh Idnani

93% approve of CEO

90% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.3

Culture & values

4.3

Career opportunities

4.2

Senior management

4.1

Compensation and benefits

4.0

Work/Life balance

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 278 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

278 reviews

4.0

Jul 24, 2025

A great place to grow and learn

Customer service associate (csa)

Recommend

CEO approval

Business Outlook

Pros

The onboarding process is smooth and helps new hires adjust quickly . Supportive team environment , Good training process , Respectful culture , Skill Development, Carrer exposure , Timely feedback .

Cons

Limited flexibility in work shifts can affect personal commitments .

Firstsource Solutions Response

11mo

Thank you for sharing your experience! It’s great to hear that you found the onboarding process smooth and supportive, with good training, a respectful culture, and timely feedback. These are key elements that make the transition for new hires easier and contribute to overall career development. Balancing business needs with employee well-being is always important. Activities that build team connection and make the workplace more engaging can boost morale and motivation.

2.0

Jul 17, 2025

Good for Freshers not for Experience

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Good pay to Freshers in line with other companies Team managers are supportive

Cons

Long working hours low pay no work life balance

Firstsource Solutions Response

11mo

Thank you for sharing your feedback! We’re glad to hear that you find the pay for freshers competitive and appreciate the support from your team managers. Compensation and schedules are aligned with company standards and business requirements, but your point about employee engagement and recognition during festivals is well taken. We understand that recognition and a positive environment play a key role in reducing stress and improving overall satisfaction.

5.0

Jul 11, 2025

Good environment, great working culture

Senior csa

Recommend

CEO approval

Business Outlook

Pros

So the culture and management is quite nice and helping and security and everything else is great Also they took care of everything I have asked for

Cons

So there are no such things as that for me , Just the rotation shift can be tricky but that too you can discuss at the time of interview and only if you are comfortable then they proceed with it

Firstsource Solutions Response

11mo

Thank you for your thoughtful feedback! We’re pleased to hear that you’ve had a positive experience with the culture, management, and overall support provided. We understand rotational shift can be challenging but as you mentioned it's discussed upfront to ensure alignment. Career advancement is a priority, and we continuously work on enhancing internal mobility opportunities to support employee aspirations.

Viewing 58 - 60 of 278 Reviews

Jobs at Firstsource Solutions

Collections Representative

Bilingual call center representative - Collections (2 Days Off)

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Firstsource Solutions Sr. CSA reviews

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A great place to grow and learn

Good for Freshers not for Experience

Good environment, great working culture

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