Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 278 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.1 out of 5 stars based on 278 anonymously submitted employee reviews. This is 7.6% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries at Firstsource Solutions.

How happy are Sr. CSA professionals working at Firstsource Solutions?

90% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.3 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 119 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "Work from home for more than 1 year" ((in 93 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 174 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 83 reviews)); "Bad managers and sme and TL" ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews))

Firstsource Solutions Sr. CSA reviews

4.5

90% would recommend to a friend

(278 total reviews)

Ritesh Idnani

93% approve of CEO

90% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (278 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 278 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

278 reviews

4.0

Jul 8, 2025

Good incentives

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

The SUV process has great incentives

Cons

Sometimes the workload is overbearing

Firstsource Solutions Response

11mo

Thank you for sharing your feedback! We’re glad to hear you appreciate the incentive structure within the SUV process — rewarding performance is something we strive for. We encourage you to have an open conversation with your manager to discuss workload management or potential support options.

2.0

Jul 8, 2025

Okay place to work

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

people are friendly at the company

Cons

They let you go easily

Firstsource Solutions Response

11mo

Thank you for your feedback and for highlighting the friendly environment here, we’re proud of our team culture. We understand that changes can be difficult, and we always aim to handle all transitions with fairness and respect. We appreciate your feedback and wish you success in your next steps.

5.0

Jul 7, 2025

First Source Glassdoor Rating

Senior csa

Recommend

CEO approval

Business Outlook

Pros

I've been supported by my managers and my supervisor when ever I asked for their support friendly environment at work.

Cons

Transport is the major issue and request to fix issues with the transport

Firstsource Solutions Response

11mo

Thank you for sharing your experience! We’re happy to know that you feel supported by your managers and supervisors, and that the work environment has been friendly and encouraging. The transport services are managed as per business policies, but your feedback will be shared with the relevant team for further review and improvement where possible.

Viewing 61 - 63 of 278 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative (2 Days Off)

Collections Representative

Bilingual call center representative - Collections (2 Days Off)