Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 278 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.1 out of 5 stars based on 278 anonymously submitted employee reviews. This is 7.6% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries at Firstsource Solutions.

How happy are Sr. CSA professionals working at Firstsource Solutions?

90% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.3 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 119 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "Work from home for more than 1 year" ((in 93 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 174 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 83 reviews)); "Bad managers and sme and TL" ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews))

Skip to content Skip to footer

Notifications

Firstsource Solutions

Firstsource Solutions Sr. CSA reviews

4.5

90% would recommend to a friend

(278 total reviews)

Ritesh Idnani

93% approve of CEO

90% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.3

Culture & values

4.3

Career opportunities

4.2

Senior management

4.1

Compensation and benefits

4.0

Work/Life balance

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 278 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

278 reviews

5.0

Jul 7, 2025

Glassdoor

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Work-life balance, good work culture , supportive management

Cons

nothing at the moment , everything is in place

Firstsource Solutions Response

11mo

Thank you for your positive feedback! We’re glad to hear that you’re experiencing a healthy work-life balance, supportive management, and a positive work culture. It’s always encouraging to know that our efforts are aligned with employee satisfaction.

5.0

Jun 29, 2025

"Supportive Leadership and Great Work-Life Balance"

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Supportive tl's and management Amazing work culture Growth Oppurtunites Employee benefits

Cons

According to me there are no Cons.

Firstsource Solutions Response

Thank you for your positive feedback! We’re delighted to hear that you're experiencing a supportive work culture, strong leadership, growth opportunities, and valuable employee benefits at Firstsource. It's always encouraging to know our efforts toward creating a positive and growth-oriented workplace are making a real difference.

5.0

Jun 27, 2025

Great place to work

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Good environment amazing and professional people around positive work culture

Cons

Cab issue's are a bit stress full Better cab management

Firstsource Solutions Response

Thank you for sharing your feedback! We're glad to hear you’re enjoying the positive work culture and the professionalism of the team—it’s something we take great pride in. Cab services are managed in alignment with our transport policy and business needs

Viewing 64 - 66 of 278 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative (2 Days Off)

Collections Representative

Bilingual call center representative - Collections (2 Days Off)

Firstsource Solutions reviews FAQs

Firstsource Solutions reviews Firstsource Solutions Sr. CSA reviews

Firstsource Solutions

Firstsource Solutions Sr. CSA reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Glassdoor

"Supportive Leadership and Great Work-Life Balance"

Great place to work

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Firstsource Solutions reviews FAQs

Jobs at Firstsource Solutions