Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 278 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.1 out of 5 stars based on 278 anonymously submitted employee reviews. This is 7.6% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries at Firstsource Solutions.

How happy are Sr. CSA professionals working at Firstsource Solutions?

90% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.3 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 138 reviews)); "Good work environment and Colleagues" ((in 115 reviews)); "Good work culture and balancing work life" ((in 96 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 92 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 166 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews)); "Each breakdown had to be logged or your pay would be docked for time off line." ((in 16 reviews))

Firstsource Solutions Sr. CSA reviews

4.5

90% would recommend to a friend

(278 total reviews)

Ritesh Idnani

93% approve of CEO

90% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 278 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

278 reviews

5.0

Jun 25, 2025

CSR event

Senior csa

Recommend

CEO approval

Business Outlook

Pros

CSR activities are going excellent. Happy to volunteer in various activities and try to bring a positive change in the society through beach clean ups, activities held in schools, and many more other activities.

Cons

Expecting more volunteers should participate

Firstsource Solutions Response

1y

Thank you for sharing your thoughtful feedback! We’re delighted to hear that you’re actively participating in our CSR activities and finding them meaningful. It’s inspiring to know that these initiatives are making a positive impact not only in the community but also within our teams.

3.0

Jun 21, 2025

Great company

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Work culture,Salary for freshers, approachability with management

Cons

Nothing bad in my experience

Firstsource Solutions Response

1y

Thank you for sharing your positive experience! We're glad to hear you’ve had a great start with the company, especially appreciating the work culture, competitive salary for freshers, and approachable management. These are core aspects we strive to maintain across teams.

5.0

Jun 11, 2025

IMP

Senior csa

Recommend

CEO approval

Business Outlook

Pros

I had a good experience with the interview that were held for IMP. They give us chance to grow in our career. Also thrive session are conducted to let us know how can we crack our interview. All the team leaders and the manager are supporting and understanding. Also through the interview we prepare ourselves for our future opportunities.

Cons

As of now i don't find any cons thank you for giving me chance to express my opinion

Firstsource Solutions Response

1y

Thank you for your thoughtful feedback! We’re glad to hear you had a positive experience with the IMP interviews and found the Thrive sessions helpful in preparing for future opportunities. It’s great to know that the support from team leaders and managers has made a strong impact on your journey. While compensation is reviewed as per company standards and individual performance.

Viewing 67 - 69 of 278 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative (2 Days Off)

Collections Representative

Bilingual call center representative - Collections (2 Days Off)

Collections call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)