Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 278 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.1 out of 5 stars based on 278 anonymously submitted employee reviews. This is 7.6% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries at Firstsource Solutions.

How happy are Sr. CSA professionals working at Firstsource Solutions?

90% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.3 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 138 reviews)); "Good work environment and Colleagues" ((in 115 reviews)); "Good work culture and balancing work life" ((in 96 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 92 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 166 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews)); "Each breakdown had to be logged or your pay would be docked for time off line." ((in 16 reviews))

Firstsource Solutions Sr. CSA reviews

4.5

90% would recommend to a friend

(278 total reviews)

Ritesh Idnani

93% approve of CEO

90% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (278 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 278 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

278 reviews

5.0

Jun 10, 2025

Best Workplace Environment for Women

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Mainly for women safety is very priority. Timings of the office is very feasible for Road transport Workplace is having good positive people around me. Very much growth for new joiners.

Cons

Nothing Much everything is good here

Firstsource Solutions Response

1y

Thank you for your feedback! We’re pleased to hear that you feel safe, supported, and surrounded by positivity at your workplace. It's also great to know that the environment is growth-oriented, especially for new joiners.

5.0

Jun 9, 2025

About Firstsource

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Good leadership Skills Healthy Environment and positive vibes in workspace

Cons

Travelling for cab issues Floor Maintenance Food maintenance

Firstsource Solutions Response

1y

Thank you for sharing your feedback! We’re glad to hear that you appreciate the leadership, positive environment, and healthy workspace culture & it's encouraging to know that these aspects are making a difference in your experience. We understand your concerns regarding cab travel, floor maintenance, and food services. While cab facilities are provided as per company policy, we're sorry to hear about your experience with floor and food maintenance

2.0

May 27, 2025

small people with big egos

Customer service agent (csa)

Recommend

CEO approval

Business Outlook

Pros

the workplace is full of nice people

Cons

everything else apart from colleagues

Firstsource Solutions Response

1y

Thank you for your honest feedback. We’re pleased to hear that you found your colleagues to be a positive part of your experience; we know how important a supportive team is in any workplace. We’re sorry to learn that other aspects of your time at Firstsource didn’t meet your expectations. We appreciate you taking the time to share your thoughts and wish you the very best for the future.

Viewing 70 - 72 of 278 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative (2 Days Off)

Collections Representative

Bilingual call center representative - Collections (2 Days Off)

Collections call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)