Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.2 out of 5 stars in 379 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.1 out of 5 stars based on 379 anonymously submitted employee reviews. This is 20.3% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

57% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 19% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.2 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.3 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (105) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 137 reviews)); "good work environment and supportive" ((in 120 reviews)); "work life balance is good" ((in 94 reviews)); "Can work from home if quality is good." ((in 92 reviews)); "Good work culture and learning" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 149 reviews)); "Poor training and support system." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 50 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

Firstsource Solutions Customer Service (CSR) reviews

3.2

57% would recommend to a friend

(379 total reviews)

Ritesh Idnani

70% approve of CEO

58% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (379 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Firstsource Solutions with 3.2 out of 5 stars, based on 379 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

379 reviews

1.0

Dec 11, 2024

EON next

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

good people to work with , supportive

Cons

Management are rubbish , TL AND BACK STABBERS

Firstsource Solutions Response

1y

Thank you for sharing your experience. We're pleased that you enjoyed working with our fantastic people and found them supportive. However, we were sorry to see your comments regarding management, team leaders, and any atmosphere of mistrust you experienced. We work hard to create a positive, inclusive workplace where everyone feels respected and supported. We will always investigate any claims brought to us and take appropriate action to address any issues with management and team dynamics.

4.0

Dec 11, 2024

Celebrating 5 Years of Dedication – Happy Work Anniversary!

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

- They were able to help us during pandemic/ typhoon with van services and relief goods provided by LBG and Firstsource. - Friendly environment -early credit of 13th month pay - Open-door policy - Annual leave conversion -Number of leaves provided by the Company to their employee

Cons

*- No oven toaster in the pantry that we can use for bread. using microwave for bread is not recommended. -Low Salary for tenured agent they offered good salary to the new hires with signing bonus - Unable to bring cold drinks like milktea,frappe, cold coffee in a spill proof cup provided by the store. - issues with statutory contributions and Governments loans

Firstsource Solutions Response

1y

Thank you for sharing your thoughts! We truly appreciate your kind words about our support during challenging times and the benefits we provide. We’re continuously working on improving employee experiences, and your feedback about company memorabilia and more transparent information about long-term benefits will be considered for future enhancements

3.0

Dec 3, 2024

It's good however can be boring after some time

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good work environment, support from management

Cons

Pressure to meet stats and hygiene issues

Firstsource Solutions Response

1y

Thank you for sharing your thoughts! We’re glad to hear you appreciate the positive work environment and the support from management, as these are critical aspects of a healthy workplace. We understand that performance targets can sometimes feel demanding, but they are aligned with business goals and structured for mutual growth. Hygiene issues are taken seriously, and we encourage employees to report any concerns so they can be promptly addressed.

Viewing 70 - 72 of 379 Reviews

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