Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.2 out of 5 stars in 379 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.1 out of 5 stars based on 379 anonymously submitted employee reviews. This is 20.3% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

57% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 19% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.2 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.3 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (105) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 137 reviews)); "good work environment and supportive" ((in 120 reviews)); "work life balance is good" ((in 94 reviews)); "Can work from home if quality is good." ((in 92 reviews)); "Good work culture and learning" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 149 reviews)); "Poor training and support system." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 50 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

Firstsource Solutions Customer Service (CSR) reviews

3.2

57% would recommend to a friend

(379 total reviews)

Ritesh Idnani

70% approve of CEO

58% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Firstsource Solutions with 3.2 out of 5 stars, based on 379 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

379 reviews

3.0

Dec 29, 2024

It wasn't horrible.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

awesome management coworkers were great training was good

Cons

doesn't care to work with people who have extremely complicated lives.

Firstsource Solutions Response

1y

Thanks so much for leaving a review. We're so happy to know that the team and position you were in were outstanding. We understand the challenges that can come with collaborating with multiple personalities in the workplace but are glad that more often than not, you were satisfied with our Firstsource culture. Thank you for your feedback regarding our point systems, we are dedicated to maintaining a strong work improvement structure and appreciate feedback like yours when reevaluating tactics. All the best!

1.0

Dec 21, 2024

Not paid correctly

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good training course at the start

Cons

Wages not paid correctly Micro managing No work life balance Your literally people’s punch bag

Firstsource Solutions Response

1y

Thank you for your feedback. We're glad to hear that you found our initial training courses beneficial. However, we're concerned about the issues you've raised regarding incorrect wages, micromanaging, work-life balance, and feeling unsupported. We apologise for any distress this caused, especially during the holiday season. We take these matters seriously and we have worked closely with the compensation and benefits team to further strengthen our processes to ensure that all colleagues are paid accurately and on time.

4.0

Dec 13, 2024

Best

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good work place with amazing enviroment.

Cons

low salary rest all are good

Firstsource Solutions Response

1y

Thank you for sharing your feedback! We’re glad to hear that you enjoy the work environment. Regarding salary, we follow company standards, but we continually review our compensation structure to ensure fairness and competitiveness.

Viewing 67 - 69 of 379 Reviews

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