Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.2 out of 5 stars in 379 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.1 out of 5 stars based on 379 anonymously submitted employee reviews. This is 20.3% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

57% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 19% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.2 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.3 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (105) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 137 reviews)); "good work environment and supportive" ((in 120 reviews)); "work life balance is good" ((in 94 reviews)); "Can work from home if quality is good." ((in 92 reviews)); "Good work culture and learning" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 149 reviews)); "Poor training and support system." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 50 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

Firstsource Solutions Customer Service (CSR) reviews

3.2

57% would recommend to a friend

(379 total reviews)

Ritesh Idnani

70% approve of CEO

58% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Firstsource Solutions with 3.2 out of 5 stars, based on 379 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

379 reviews

5.0

Jan 9, 2025

Customer Service Representative

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Firstsource pay wasn’t too great $14 was ok for me since I would be working from home and kids school wasn’t too far so I made it do what I could. I enjoyed working there but the assignment ended

Cons

14 low pay raise wasn’t too much

Firstsource Solutions Response

1y

Thank you so much for leaving a review of your time with the organization. We are happy to hear that you enjoyed the flexibility of working remotely and the support of your management team. Although we continuously monitor our pay scales to remain competitive, we appreciate your feedback and use information like yours when evaluating our subsequent strategies. We strive to create a workplace where every Firstsourcer can thrive in all key focus areas.

1.0

Jan 7, 2025

Absolutely terrible company, avoid at all costs

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Best parts were leaving at the end of the day

Cons

Too many to list, terrible management, awful corporate chain of command, every single issue I brought up took weeks to get back to me

1.0

Dec 30, 2024

Bad

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

average work for years in the same position

Cons

work balance is worst, management does not support experienced employees

Firstsource Solutions Response

1y

We truly value your feedback and are continuously striving to improve the employee experience. We acknowledge that structured and well-paced training is essential for success, and we have taken steps to enhance our training programs by implementing a more comprehensive and organized approach to ensure that all employees feel confident and well-prepared in their roles. We understand that handling back-to-back calls, especially with challenging customer interactions, can be demanding. While business requirements necessitate structured schedules during peak hours, we are committed to employee well-being by ensuring appropriate breaks and providing support systems to help manage stress effectively. We recognize that retaining talent is crucial, and we are actively working on initiatives to enhance employee engagement, career growth opportunities, and overall job satisfaction. We welcome further insights to help us improve in this area.

Viewing 64 - 66 of 379 Reviews

Jobs at Firstsource Solutions

Collections call center representative (2 Days Off)

Bilingual call center representative (2 Days Off)

Bilingual call center representative - Collections (2 Days Off)

View all Customer Service (CSR) Jobs