Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 278 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.1 out of 5 stars based on 278 anonymously submitted employee reviews. This is 7.6% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries at Firstsource Solutions.

How happy are Sr. CSA professionals working at Firstsource Solutions?

90% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.3 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 138 reviews)); "Good work environment and Colleagues" ((in 115 reviews)); "Good work culture and balancing work life" ((in 96 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 92 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 166 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews)); "Each breakdown had to be logged or your pay would be docked for time off line." ((in 16 reviews))

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Firstsource Solutions

Firstsource Solutions Sr. CSA reviews

4.5

90% would recommend to a friend

(278 total reviews)

Ritesh Idnani

93% approve of CEO

90% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.3

Culture & values

4.3

Career opportunities

4.2

Senior management

4.1

Compensation and benefits

4.0

Work/Life balance

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 278 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

278 reviews

4.0

Apr 22, 2025

Okish

Customer service agent (csa)

Recommend

CEO approval

Business Outlook

Pros

Friendly environment supportive colleagues and overall good experience

Cons

No work life balance, pressure from TL and manager also food is disgusting at the canteen

Firstsource Solutions Response

Thank you for your feedback. We're glad you had a positive experience with our work environment and team culture—it’s something we truly value. We understand that maintaining work-life balance can be challenging at times, especially during high-demand periods. The nature of our business requires us to meet certain operational goals, and we appreciate the efforts of all our team members in achieving them.

5.0

Apr 9, 2025

cs

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

good company with super hr

Cons

bad late login, error breackable

Firstsource Solutions Response

Thank you for your feedback! We’re happy to hear that you appreciate the company and the support from our HR team—it truly means a lot. We’d love to understand your concern better regarding “late login” and “error breackable.” If you could provide more context, it will help us address the issue effectively and work towards an improved experience.

5.0

Apr 4, 2025

NA

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good company to work hear

Cons

Nothing is bad to tell about the company

Firstsource Solutions Response

Thank you for your positive feedback! We’re glad to hear you’ve had a good experience working with us. Your appreciation means a lot and motivates us to keep building a supportive and rewarding workplace. Looking forward to many more successful moments together!

Viewing 76 - 78 of 278 Reviews

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Firstsource Solutions

Firstsource Solutions Sr. CSA reviews

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Okish

cs

NA

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