Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 278 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.1 out of 5 stars based on 278 anonymously submitted employee reviews. This is 7.6% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries at Firstsource Solutions.

How happy are Sr. CSA professionals working at Firstsource Solutions?

90% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.3 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 125 reviews)); "Good work culture and balancing work life" ((in 100 reviews)); "Flexible working and work from home." ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews)); "communication is poor" ((in 20 reviews))

Firstsource Solutions Sr. CSA reviews

4.5

90% would recommend to a friend

(278 total reviews)

Ritesh Idnani

93% approve of CEO

90% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 278 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

278 reviews

5.0

Mar 19, 2025

Great Work-Life Balance

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Best work culture with amazing ownership

Cons

Benefits can be improved for employees.

Firstsource Solutions Response

1y

Thank you for your feedback! We're glad to hear that you appreciate the work culture and sense of ownership at Firstsource. We continuously review our policies to enhance employee well-being while aligning with industry standards. We remain committed to investing in our employees and providing growth opportunities within the company.

1.0

Mar 13, 2025

Really from my own experience

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Fresher ok for 1year work.

Cons

No salary hike Not proper respect Not proper transport Not a good company for experience candidates

Firstsource Solutions Response

1y

Thank you for sharing your feedback! Compensation adjustments are aligned with company policies and individual performance, and we regularly review them to stay competitive. We are committed to fostering a respectful workplace where every employee feels valued and supported. Additionally, we continuously explore ways to enhance employee benefits, including transport facilities, to improve the overall experience.

1.0

Mar 7, 2025

bad salary structure

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Good incentives in the company

Cons

micromanagement termination = career end

Firstsource Solutions Response

1y

Thank you for your feedback! We're glad to hear that you appreciate the good incentives offered by the company. Fostering a more empowering and trust-based work environment where employees feel valued and supported. We always strive to retrain and support employees whenever possible, ensuring they have the opportunity to improve and grow within the organization.

Viewing 82 - 84 of 278 Reviews

Jobs at Firstsource Solutions

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