Firstsource Solutions reviews

The pay per claim is continually dropped every time the team exceeds their goals. It's the only company I've ever worked for that pays less the better you do. We run out of claims often and when we run out we don't get paid since we are paid per claim. They pay OT but then lower the per claim pay when OT causes the average payment of employees to go up. This effectively cancels OT payment in the end. They claim to pay bonus but again, that causes the average pay to go up which also results in lowering the per claim payment which also effectively cancels out bonus. They have a set average pay that they want to pay & regardless of whether you are there 1 year or 30 that's the pay they expect you to make & it never increases with the cost of living. It's the same average now that it was 15 years ago when the company was called Medplans. One quality error puts you into penalty & then your pay is drastically lowered to McDonald's wages. All promotions are generally less paying positions and therefore makes only the ones who can't cut it as a claims examiners apply. That creates an environment where the most knowledgable are not in the support roles. Training is horrible and insufficient due to this very thing.

Pointless training, you will not be ready to use the systems they use. They say before you get to the floor "Ask for as much help from the team leaders and floor walkers, they are paid to help you", reality is most of them don't care and will huff and then berate you if you don't get something within a micro second. The constant barrage of sales enforcement (although throughout the training you'll be told it's a no pressure environment). Absolutely no understanding if you take time off for illness or God forbid your children are sick. No support. Everyone in this place smiles at you and tells you what you want to hear, slaps you on the back and pretends to be the bestest friends you've ever had whilst all the time looking after number 1, watch your back in this place. Seriously if you are thinking of taking up a place to work here, don't be surprised if within a week or 2 you are looking for a way out. There is a revolving door at the entrance for a very good reason. Stay away and keep your dignity intact.