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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews

4.1

82% would recommend to a friend

(4,177 total reviews)
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Ritesh Idnani

89% approve of CEO

83% positive business outlook

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,177 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
2.0
Apr 25, 2017
Recommend
CEO approval
Business Outlook

Pros

The plants in the atrium and elsewhere are nice. Good benefits. Healthcare experience. I got paid a whole month to sit around and do absolutely nothing (is that really a pro?)

Cons

Poor management, drama and favoritism, immature leaders and managers, a dehumanizing work environment, passive aggressive threats, immature co-workers, I could keep going on and on.... threats to your safety, questionable practices and values, people cheating the system, lying and stealing...

1.0
Feb 19, 2016

A Nightmare

Recommend
CEO approval
Business Outlook

Pros

Paycheck, and good health insurance package including dental and eye. Some coworkers have become great friends. That's about it.

Cons

Where to begin? Horrible management. Can only receive PTO after being employed there for one year minimum. After six months, you can "borrow" PTO from the next year but if you're terminated or quit before you're there one year, you have to pay it back from your last paycheck. Ridiculous 11 point system where you get one point for calling out and 1/2 point for being late/leaving early even with an emergency. Forget going home during a snow storm, they'll risk your life just for a couple keystrokes. EXTREME micromanaging. Higher ups are always in your face. Management has to have control over your every move. HORRIBLE pay rate!!! Almost minimum wage for New York for keying some complex work with lots of rules and regulations to follow. Only 30 minutes of uptime, or else you're screwed. They monitor everything! Too strict of a work environment for such a low paying job. Good luck trying to get a day off even when you have PTO to use. You're not allowed to use your cell phone even just to listen to music. Can't even have it on you in case of emergencies. Can't use any MP3 device with a camera or Wifi (even though the facility has no wifi). The overall atmosphere is like you're in a sweatshop or assembly line in a factory. The office itself is dirty and disgusting. Stains all over the rugs, and maintenance doesn't vacuum under the desks. There's dust and dirty everywhere. In the summer, it's hot in there and the winter freezing. They love to hire the weirdest, scariest, and strangest people you will ever see in your entire life. It's like the Island of Misfit Toys. The work is so boring and mindless you'll want to hang yourself at the end of every shift just to give yourself something to do. PLEASE DO NOT WORK HERE!! There are better jobs out there, and a lot of them pay more. I would rather do retail over this everyday. Turn around and don't look back!!

2.0
Jul 18, 2014
Recommend
CEO approval
Business Outlook

Pros

Agents, my teamm especially only for them i wouldnt be still there,

Cons

training, insecurity no reassurance during this time due to operation management all layed off due to a restructuring plan.......................then employ a 22 yr old with 1 year team leader experience to be contact manager ... REALLY

Viewing 4 - 6 of 4,177 Reviews

Glassdoor has 4,285 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.