Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.3 out of 5 stars in 380 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.2 out of 5 stars based on 380 anonymously submitted employee reviews. This is 17.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

58% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 21% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.3 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.4 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "Good work culture and learning" ((in 96 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 177 reviews)); "Unorganized and chaotic at times pay is low" ((in 163 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(380 total reviews)

Ritesh Idnani

70% approve of CEO

61% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Culture & values

3.3

Work/Life balance

3.2

Compensation and benefits

3.2

Career opportunities

3.1

Senior management

Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

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Disability

Parent or family caregiver

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Reviews by job title

380 reviews

1.0

Oct 1, 2024

Not good

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Barely anything, never paid correct or on time

Cons

Same as the pros wasn’t much good about it

Firstsource Solutions Response

We're sorry to hear that your experience with us was less than satisfactory. We take issues like incorrect or late pay very seriously and apologize for any frustration or inconvenience this may have caused. We're continuously working to improve our processes and address any concerns raised by our employees, which includes any pay issues.

4.0

Sep 24, 2024

B

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good environment and friendly colleagues

Cons

Low salary, no flexible working hours

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We’re delighted to hear that you enjoy the good environment and find your colleagues to be friendly. Creating a positive and supportive workplace is something we prioritize, and it’s great to know that these efforts are appreciated by our employees. Our compensation packages are designed based on industry standards and company policies to ensure fairness and competitiveness.As for working hours, they are structured according to business requirements to meet operational needs. We aim to balance these needs while also considering employee well-being, and we are always exploring ways to improve work-life balance where possible.

5.0

Sep 24, 2024

Great work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great work and great bonus

Cons

No cons to working here

Firstsource Solutions Response

Thank you for taking the time to leave a review. We're so glad you’re enjoying your work with us. We're always striving to provide an exceptional work environment and benefits for our team, so it's fantastic to hear that we're hitting the mark.

Viewing 88 - 90 of 380 Reviews

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Firstsource Solutions Customer Service (CSR) reviews

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