Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.3 out of 5 stars in 380 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.2 out of 5 stars based on 380 anonymously submitted employee reviews. This is 17.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

58% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 21% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.3 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.4 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "Good work culture and learning" ((in 96 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 177 reviews)); "Unorganized and chaotic at times pay is low" ((in 163 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(380 total reviews)

Ritesh Idnani

70% approve of CEO

61% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Culture & values

3.3

Work/Life balance

3.2

Compensation and benefits

3.2

Career opportunities

3.1

Senior management

Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

380 reviews

1.0

Sep 20, 2024

Don't work here if you value your mental health

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There are no pros about this place whatsoever. The operations manager is a bully

Cons

Where do I start this place is very toxic. The operations manager for the Sky outbound campaign is a bully who doesn't care about anyone but himself.

Firstsource Solutions Response

We're deeply concerned about the serious allegations raised in this review. We take all reports of bullying and toxicity in the workplace very seriously and are committed to investigating these claims thoroughly. We strongly believe in a respectful and supportive work environment, and any behaviors contrary to these values will not be tolerated. If you haven't already done so, we encourage you to reach out to our HR department to provide further details and help us address this situation

1.0

Sep 17, 2024

Messy

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The biggest benefit was that you could work work from home 100%

Cons

very high turnover and a totally toxic culture/environment.

Firstsource Solutions Response

Thank you for your feedback. We’re glad you appreciate the flexibility of remote work; and take your concerns around the company’s turnover and workplace culture seriously. We’re committed to improving our environment and appreciate suggestions like yours when developing a more positive experience for all employees.

4.0

Sep 4, 2024

Good company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good company and infrastructure also good.

Cons

Timings are very much flexible includes night shift

Firstsource Solutions Response

Thank you for your positive feedback. We're glad to hear you appreciate our company, infrastructure, and flexible scheduling options, including night shifts. We've worked hard to create a supportive work environment with quality infrastructure, so it's rewarding to know that these efforts are valued. Our goal is to provide the tools and environment our team needs to perform at their best. Regarding our flexible timings and night shift options, we understand the importance of work-life balance and aim to accommodate various scheduling needs. It's great to hear that this flexibility is beneficial to you.

Viewing 91 - 93 of 380 Reviews

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Firstsource Solutions Customer Service (CSR) reviews

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Don't work here if you value your mental health

Messy

Good company

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