Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.3 out of 5 stars in 380 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.2 out of 5 stars based on 380 anonymously submitted employee reviews. This is 17.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

58% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 21% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.3 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.4 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "good work environment and supportive" ((in 124 reviews)); "Good work culture and balancing work life" ((in 94 reviews)); "Can work from home if quality is good." ((in 94 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 159 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews)); "communication is poor" ((in 20 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(380 total reviews)

Ritesh Idnani

70% approve of CEO

61% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Culture & values

3.3

Work/Life balance

3.2

Compensation and benefits

3.2

Career opportunities

3.1

Senior management

Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

380 reviews

2.0

Aug 11, 2024

Waste company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

No at all for fresher

Cons

Not at all for beginners

Firstsource Solutions Response

Thank you for your feedback. We understand your concerns about the opportunities available for freshers and beginners. We are committed to creating an inclusive environment where individuals at all stages of their careers can find growth and development opportunities. We are committed to open communication and want to ensure that we address your concerns effectively. If you have specific issues please feel free to share them with us directly.

3.0

Aug 2, 2024

okay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

it’s a job, room to progress

Cons

delay and issues with pay

Firstsource Solutions Response

Thank you for your feedback. We’re pleased to hear that you see room for progress in your role. We are committed to providing opportunities for growth and development within the company. We apologize for any delays and issues with pay that you experienced. Timely and accurate compensation is a priority for us, and we are actively working to address and improve our processes to prevent such issues in the future.

2.0

Jul 30, 2024

Horrible management

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

None that i can think of!

Cons

All of it… managers sucked

Firstsource Solutions Response

Thank you for taking the time to share your experience. We're sorry to hear that you didn't have a positive experience during your time with us. While it's unfortunate that you felt there were no pros to your experience and that the managers did not meet your expectations, we appreciate your feedback. We will take it into consideration as we continue to strive for improvement. We wish you all the best in your future endeavours and thank you for your time with Firstsource.

Viewing 94 - 96 of 380 Reviews

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Firstsource Solutions reviews FAQs

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Firstsource Solutions

Firstsource Solutions Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Waste company

okay

Horrible management

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