Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.3 out of 5 stars in 380 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.2 out of 5 stars based on 380 anonymously submitted employee reviews. This is 17.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

58% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 21% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.3 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.4 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "good work environment and supportive" ((in 124 reviews)); "Good work culture and balancing work life" ((in 94 reviews)); "Can work from home if quality is good." ((in 94 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 159 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews)); "communication is poor" ((in 20 reviews))

Skip to content Skip to footer

Notifications

Firstsource Solutions

Firstsource Solutions Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(380 total reviews)

Ritesh Idnani

70% approve of CEO

61% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Culture & values

3.3

Work/Life balance

3.2

Compensation and benefits

3.2

Career opportunities

3.1

Senior management

Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

380 reviews

1.0

Jul 13, 2024

The worst company I have worked for

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

There are No pros at all

Cons

Grossly underpaid. Cannot keep employees therefore we were always understaffed and back to back. More than 50% of my training class was gone before our 60 day mark..The benefits are beyond awful. HR is practically useless. She sits in her office all day and when you actually need help, she was ZERO help. Micromanagers that sit and do absolutely nothing. Just the worst place I’ve ever worked

Firstsource Solutions Response

Thank you for sharing feedback regarding the organization. We apologies that your experience did not meet your satisfaction but work diligently to ensure a fair, transparent, and collaborative work environment for all employees. As we review responses when evaluating steps around the trajectory of our organization, we appreciate your contribution to our knowledge scope.

4.0

Jul 3, 2024

Great all round

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Opportunity to rise through the ranks Bi weekly pay Good team presence and culture Lots of support outside of workplace

Cons

Very repetitive Management can be poor

Firstsource Solutions Response

Thank you for sharing your thoughts on working at Firstsource. We're glad to hear that you appreciate the opportunities for advancement, bi-weekly pay, positive team culture, and support outside of the workplace. We understand that the nature of our work can sometimes be repetitive, but we strive to provide a variety of employee engagement activities and opportunities to help break up the workday. We value your feedback about management and will continue to evaluate and improve our practices to ensure strong leadership and support for all employees.

4.0

Jul 3, 2024

Decent place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The operations team is good

Cons

Salary is below par compared to other companies

Firstsource Solutions Response

We appreciate your feedback and are pleased to hear about the positive aspects of working with us. We are delighted to know that you find the operations team to be good. We value the hard work and dedication of our teams and are committed to supporting them in their roles. We regularly review our salary structure to ensure it aligns with industry standards and reflects the value of our employees’ contributions.

Viewing 97 - 99 of 380 Reviews

Jobs at Firstsource Solutions

Collections call center representative (2 Days Off)

Bilingual call center representative (2 Days Off)

Bilingual call center representative - Collections (2 Days Off)

Bilingual Collections Agent (Experience Needed)

Firstsource Solutions reviews FAQs

Firstsource Solutions reviews Firstsource Solutions Customer Service (CSR) reviews

Firstsource Solutions

Firstsource Solutions Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

The worst company I have worked for

Great all round

Decent place to work

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Firstsource Solutions reviews FAQs

Jobs at Firstsource Solutions