employer cover photo
employer logo
employer logo

Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(380 total reviews)
avatar

Ritesh Idnani

70% approve of CEO

61% positive business outlook

Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

380 reviews
4.0
Jul 1, 2024

.

Recommend
CEO approval
Business Outlook

Pros

Good training. Good management and support

Cons

Cab allotments are pretty bad. Smoking zone is far.

avatar
Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We are pleased to hear that you found the training to be good and that management and support were effective. We strive to provide comprehensive training programs and supportive leadership to ensure our employees have the resources they need to succeed. Smoking areas at a distance to minimize the impact of smoke on non-smoking employees and to comply with health and safety regulations. While this arrangement can be inconvenient, it's typically intended to ensure that all employees work in a comfortable and smoke-free environment."
3.0
Jun 28, 2024
Recommend
CEO approval
Business Outlook

Pros

had regular pay rises by about 30p per hour every few months

Cons

Some of the managers had no clue what they were doing. Some were just too old - couldnt understand how to operate microsoft teams and would resort to email for 'instant messaging'

Viewing 100 - 102 of 380 Reviews

Glassdoor has 4,346 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.