Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 278 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.1 out of 5 stars based on 278 anonymously submitted employee reviews. This is 7.6% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries at Firstsource Solutions.

How happy are Sr. CSA professionals working at Firstsource Solutions?

90% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.2 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 125 reviews)); "Good work culture and balancing work life" ((in 100 reviews)); "Flexible working and work from home." ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews)); "communication is poor" ((in 20 reviews))

Firstsource Solutions Sr. CSA reviews

4.5

90% would recommend to a friend

(278 total reviews)

Ritesh Idnani

94% approve of CEO

91% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 278 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

278 reviews

4.0

Jan 8, 2025

Sales

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Management and payment is good for freshers only.

Cons

Make sure to complete all resigning formalities.

Firstsource Solutions Response

1y

Thank you for sharing your feedback. We’re glad to hear that you found management and payment supportive, especially for freshers, as we strive to provide a strong foundation for individuals starting their careers. Regarding the resignation process, we encourage all employees to follow the outlined formalities to ensure a smooth transition. If you faced challenges during this process, we sincerely apologize and are committed to making improvements.

1.0

Dec 16, 2024

Salary

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Provides one way cab facility

Cons

No proper shifts assigned to employees

Firstsource Solutions Response

1y

Thank you for your feedback! We’re happy to hear that you appreciate the one-way cab facility, which is part of our transport policy based on certain boundaries. We do have a structured schedule in place to ensure consistency and efficiency across the teams.

4.0

Dec 3, 2024

Overall good company with excellent work culture

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Unlimited incentive Leaves managed well Good Work culture

Cons

Rotational shift No fixed off

Firstsource Solutions Response

1y

Thank you for your feedback! We’re glad to hear that you appreciate the unlimited incentive structure, effective leave management, and positive work culture. Providing a supportive and rewarding environment is something we prioritize. Rotational shifts and lack of fixed offs, these are structured based on business requirements to ensure smooth operations. However, we strive to make schedules as employee-friendly as possible while meeting organizational needs.

Viewing 88 - 90 of 278 Reviews

Jobs at Firstsource Solutions

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Collections Representative

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Collections call center representative (2 Days Off)

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