Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 140 reviews)); "Good work environment and Colleagues" ((in 112 reviews)); "Can work from home if quality is good." ((in 99 reviews)); "Good work culture and balancing work life" ((in 91 reviews)); "work life balance is good" ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 169 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,189 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,189 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

2.0

Feb 4, 2016

Good Money for late teens, early 20s, unpleasant work environment

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great pay for a job that only requires a high school diploma First 6 weeks of training was easy money, sat in a classroom all day Opportunity for bonuses and incentives Free food at least twice a month

Cons

Extremely competitive to the point where it gets annoying Customers can get very rude Your success at work is in the hands of angry Verizon customers

2.0

Sep 18, 2015

Typical Call Center

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Long training period two 15 minute breaks 30 minute lunch OT usually available

Cons

Always working weekends Difficult to advance due to cliques in management Attendance is more important than high scores Low pay scale

2.0

Sep 2, 2015

Mentally draining, soul destroying

Customer sales advisor

Recommend

CEO approval

Business Outlook

Pros

You'll meet some good friends, training is easy as you get paid to do not much of anything for 3 weeks.

Cons

Pay is way too low for the work that you do. Incentives are basically non-existent. No call swings just constant calls with unhappy customers 10 hours a day with a one hour unpaid break.. You only get allocated so much time that you can take off from your 28 days per year each month. You must book in well in advance, no real work/life balance. They are obsessed with stats, your timing on calls and after calls, hold times etc , your bathroom breaks are not paid and they are timed and they will pull you for the smallest thing and extend your probation for nothing at all with no real explanation as to why. They will never praise you for anything and the management won't help you much with anything you bring up. HR don't care about you at all.

Firstsource Solutions Response

Thank you for taking the time to write this review and I’m sorry to hear about your experience. Your feedback helps us to make Firstsource a better place to work. If you have anything we can do to help remedy your experience, please feel free to drop in and see us or contact us at marketing@firstsource.com and we will get back to you.

Viewing 91 - 93 of 4,189 Reviews

Jobs at Firstsource Solutions

Sales Executive Call Center (Bilingual, Collections)

Bilingual Collections Agent (Experience Needed)

Collections Representative

Customer Care/Collections Representative

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Firstsource Solutions

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Ratings by category

Ratings by demographic groups

Reviews by job title

Good Money for late teens, early 20s, unpleasant work environment

Typical Call Center

Mentally draining, soul destroying

Jobs at Firstsource Solutions

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