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Firstsource Solutions

Engaged Employer

Firstsource Solutions Sr. CSA reviews

4.5

90% would recommend to a friend

(278 total reviews)
avatar

Ritesh Idnani

94% approve of CEO

91% positive business outlook

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 278 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

278 reviews
4.0
Oct 12, 2024
Recommend
CEO approval
Business Outlook

Pros

Good office and fully provide work from home in COVID time

Cons

Low package and shift time

2.0
Oct 1, 2024
Recommend
CEO approval
Business Outlook

Pros

Nice work environment for employees

Cons

Process is worst and bad Management

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Firstsource Solutions Response
1y
Thank you for sharing your feedback! We’re glad to hear that you find the work environment enjoyable. A positive and supportive workplace is something we strive to maintain, and it’s great to know that it’s resonated with you. Your feedback encourages us to continue fostering a great environment for all employees. While we strive to make our processes streamlined and efficient, we recognize that there may still be areas for improvement. We will look into any bottlenecks or issues you may be experiencing to ensure smoother operations. Additionally, we are committed to providing better support from management, ensuring that they lead with clear guidance and a focus on employee success.
4.0
Sep 24, 2024

Na

Recommend
CEO approval
Business Outlook

Pros

Nothing to say much about

Cons

Management needs to become more useful

avatar
Firstsource Solutions Response
1y
Thank you for your feedback. We appreciate your honesty. It’s clear that you believe there is room for improvement in how management empowers employees. We understand that effective leadership is crucial for fostering a positive and productive work environment, and we are committed to ensuring that management provides better support and guidance to help employees thrive.
Viewing 97 - 99 of 278 Reviews

Glassdoor has 4,371 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.