employer cover photo
employer logo
employer logo

Firstsource Solutions

Engaged Employer

Firstsource Solutions Sr. CSA reviews

4.5

90% would recommend to a friend

(278 total reviews)
avatar

Ritesh Idnani

94% approve of CEO

91% positive business outlook

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 278 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

278 reviews
2.0
Sep 22, 2024

Suitable for

Recommend
CEO approval
Business Outlook

Pros

Its suitable for fresher to gain experience

Cons

Low increment, don't expect too much

avatar
Firstsource Solutions Response
1y
Thank you for sharing your feedback! We’re glad to hear that you see the company as a good place for freshers to gain experience. While salaries are aligned with company standards and based on individual performance, we recognize the value in staying competitive with the market. We will continue to assess how we can better match industry standards to ensure fair and motivating compensation.
4.0
Sep 20, 2024

Na

Recommend
CEO approval
Business Outlook

Pros

Salary credited on time. No doubts. Even during covid pandemic, there were no job loss, instead they reshuffled with other verticals. Great company to improve soft skills.

Cons

As usual office politics. Average growth in the company.

avatar
Firstsource Solutions Response
1y
Thank you for sharing your feedback! We’re glad to hear that salary payments were timely and that the company maintained job security even during the challenging times of the COVID-19 pandemic. It’s also great to know that you’ve had the opportunity to improve your soft skills, which is an important aspect of personal and professional development. We are committed to minimizing office politics by fostering a more transparent and supportive culture. Regarding growth opportunities, we will continue to work on providing clearer paths for career advancement and ensuring that employees feel supported in their professional development.
2.0
Aug 25, 2024
Recommend
CEO approval
Business Outlook

Pros

incentives if ur into doing sales and other things

Cons

less salary in comaprison to the work u get to handle

avatar
Firstsource Solutions Response
1y
Thank you for your feedback. We appreciate your input and are glad to hear that you find our training programs valuable for career growth.Our incentive programs are designed to reward performance in sales and other specific areas, but we recognize the need to continually assess and ensure that our overall compensation structure is fair and competitive relative to the work handled. We are committed to reviewing our salary and incentive structures to better align with the responsibilities and efforts required by each role.
Viewing 100 - 102 of 278 Reviews

Glassdoor has 4,371 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.