Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 278 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.1 out of 5 stars based on 278 anonymously submitted employee reviews. This is 7.6% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries at Firstsource Solutions.

How happy are Sr. CSA professionals working at Firstsource Solutions?

90% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.2 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 140 reviews)); "good work environment and supportive" ((in 120 reviews)); "work life balance is good" ((in 102 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "Can work from home if quality is good." ((in 92 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 180 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 50 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews)); "communication is poor" ((in 23 reviews))

Firstsource Solutions Sr. CSA reviews

4.5

90% would recommend to a friend

(278 total reviews)

Ritesh Idnani

94% approve of CEO

91% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (278 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 278 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

278 reviews

4.0

May 23, 2024

Best BPO in Mumbai

Sr. csa

Recommend

CEO approval

Business Outlook

Pros

Salary and management is best also have great HR policies

Cons

Night shifts and shift timings

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. It's encouraging to hear that you find the salary, management, and HR policies to be strong aspects of your experience. We recognize that night shifts and shift timings are necessary to meet business needs. We are committed to continuously evaluating these aspects to ensure that we maintain a supportive and effective work environment while balancing operational requirements.

4.0

May 17, 2024

Na

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good commision best for freshers

Cons

Pathetic management no growth opportunities

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. It's encouraging to hear that you find the commission structure favorable and believe it's a good starting point for freshers. We are committed to improving management practices by providing training and ensuring that growth opportunities based on your expertise are available to all employees

3.0

May 8, 2024

NA

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good working environment and Package

Cons

Rotational shifts and culture is not good

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. We are pleased to hear that you appreciate the working environment and compensation package. We understand that rotational shifts can sometimes be challenging, but they are essential to meet the business requirements and ensure smooth operations. As for the culture, we strive to create a positive and inclusive workplace for everyone.

Viewing 109 - 111 of 278 Reviews

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