Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 278 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.1 out of 5 stars based on 278 anonymously submitted employee reviews. This is 7.6% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries at Firstsource Solutions.

How happy are Sr. CSA professionals working at Firstsource Solutions?

90% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.2 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 140 reviews)); "good work environment and supportive" ((in 120 reviews)); "work life balance is good" ((in 102 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "Can work from home if quality is good." ((in 92 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 180 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 50 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews)); "communication is poor" ((in 23 reviews))

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Firstsource Solutions

Firstsource Solutions Sr. CSA reviews

4.5

90% would recommend to a friend

(278 total reviews)

Ritesh Idnani

94% approve of CEO

91% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.3

Career opportunities

4.2

Culture & values

4.2

Senior management

4.1

Compensation and benefits

4.0

Work/Life balance

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 278 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

Veteran status

Reviews by job title

278 reviews

4.0

Apr 4, 2024

Good company

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good company with good process with incentives Work colleagues and management is good Rewards and recognition given for employees and perks too Pick and drop facility at night schedule Good company overall to work Awesome work environment especially in non voice process Good incentives when worked on targets and performance based pay is good N health insurance provided by company is sufficient

Cons

Incentives have way many parameters to cover Pay grade is bit low Promotion is bit slow Some process have work politics can hamper progress Rotating shifts and process shifts anytime Need to take care of health overall due to work shifts and work targets Following scheduled breaks and 1 hour break in 9 hour shift overall seems laggy

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We are pleased to hear that you find the company to be good overall, with effective processes, supportive colleagues, and a positive work environment. We are committed to providing rewards and recognition to our employees and offering perks such as pick-and-drop facilities for night schedules. We are also glad that you appreciate the incentives and performance-based pay, which are designed to reward hard work and achievement. We strive to maintain a great work atmosphere, especially in non-voice processes, and ensure that our health insurance meets the needs of our employees. We are committed to providing clear pathways for career advancement and are actively working to streamline and enhance our promotion procedures to better support employee growth.

3.0

Apr 1, 2024

Not good not bad

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good place to start as a fresher

Cons

Unprofessional at worst in every aspect till top management whether it's team leader ,HR or manager.

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We appreciate your feedback and are glad to hear that you found the company to be a good place to start as a fresher. However, we are concerned about your comments regarding unprofessionalism at various levels of the organization, including team leaders, HR, and managers. To better address these concerns and make necessary improvements, could you please provide specific instances

4.0

Mar 15, 2024

Not bad

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

If you work hard you can reap the rewards.

Cons

If you don't work hard you fail.

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We believe that hard work and dedication can lead to significant rewards and career advancement. At the same time, we understand that success is often a result of consistent effort and commitment. We encourage all employees to engage fully in their roles and strive for excellence, while also providing the support and resources needed to help them succeed.

Viewing 112 - 114 of 278 Reviews

Jobs at Firstsource Solutions

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