Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.3 out of 5 stars in 380 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.2 out of 5 stars based on 380 anonymously submitted employee reviews. This is 17.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

58% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.3 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.4 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 121 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 95 reviews)); "Work from home , good" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 179 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 52 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 19 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(380 total reviews)

Ritesh Idnani

70% approve of CEO

61% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Culture & values

3.3

Work/Life balance

3.2

Compensation and benefits

3.2

Career opportunities

3.1

Senior management

Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

380 reviews

1.0

Oct 26, 2023

BAD

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work is comfortable I was working as a chat support

Cons

Pathetic shifts. Improper management. Teams favouritism as per shifts

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We recognize the significance of work-life balance. We’re committed to ensuring effective and fair management practices. We assess our management procedures and practices periodically and shall work on the inputs you have shared. It’s essential that all employees are treated fairly and equitably and we work diligently to create a culture that values merit and performance above all else. We shall continue to work on this aspect.

5.0

Oct 11, 2023

It was good experience

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Employee driven company supportive management

Cons

First source offer a bit of less salary compare to other companies

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We proudly embrace the employee-driven nature of our company. Our management team is dedicated to ensuring a positive experience for our employees We believe in empowering our team members and valuing their input, which has been instrumental in shaping our organization. Our focus is on creating a workplace where personal growth, job satisfaction, and a sense of fulfilment are paramount.

5.0

Oct 5, 2023

Best organisation

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Best place to work 📍

Cons

Nothing to dislike here 📍

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We're delighted to hear that you consider our company the best place to work. Your sentiment speaks to our commitment to providing a positive and fulfilling work environment for our employees.

Viewing 142 - 144 of 380 Reviews

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