Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.3 out of 5 stars in 380 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.2 out of 5 stars based on 380 anonymously submitted employee reviews. This is 17.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

58% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.3 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.4 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Good work culture and learning" ((in 100 reviews)); "Work from home , good" ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 184 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "communication is poor" ((in 22 reviews))

Firstsource Solutions Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(380 total reviews)

Ritesh Idnani

70% approve of CEO

61% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (380 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

380 reviews

3.0

Aug 12, 2023

high turnover

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Lots of opportunities to progress.

Cons

The environment is quite childish. The pay is low

Firstsource Solutions Response

2y

Thank you for your feedback. We’re really pleased you found lots of opportunities to progress with us. We are sorry if you found the environment to be childish, we do like to host activities, and engagement days to keep our colleagues happy and motivated. If they were not what you would like to do, participation in voluntary and we are always willing to talk about what activities you would be interested in.

3.0

Aug 10, 2023

Average company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Sky process is like minting money but the culture is average. You get a chance to earn a lot when you to sales.

Cons

Least bothered about employees wellness. Even during covid employees were forced to come to office and because of this my life was almost in stake and spent 16 days in ICU

Firstsource Solutions Response

2y

Thank you so much for taking the time to leave us feedback. We deeply regret any incidents that have affected our employees' health and safety. Our top priority is the health and well-being of our team members, our goal is to create a workplace where every employee feels valued, safe, and supported because you are the driving force behind our success. We understand that a positive workplace culture is essential. We will focus on improving our company culture to foster a more supportive and caring atmosphere for all employees. We value our employees as our greatest asset and will invest in their well-being, including providing better quality headsets and enhancing our infrastructure to support their work effectively.

1.0

Aug 2, 2023

Do not go

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Absolutely nothing good to say

Cons

All managers there are pets for managers that are higher manager. There is no internal growth or opportunity.

Firstsource Solutions Response

2y

Thank you for your review. We are disappointed that your time with us is not the experience we strive to provide. If you have any specific feedback, please reach out. We seek to allow every colleague the chance to progress. Our programs like JetSet and AIM are open to everyone to make sure that all colleagues have the chance to advance in their career with us.

Viewing 154 - 156 of 380 Reviews

Jobs at Firstsource Solutions

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