Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.3 out of 5 stars in 380 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.2 out of 5 stars based on 380 anonymously submitted employee reviews. This is 17.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

58% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.3 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.4 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Good work culture and learning" ((in 100 reviews)); "Work from home , good" ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 184 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "communication is poor" ((in 22 reviews))

Firstsource Solutions Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(380 total reviews)

Ritesh Idnani

70% approve of CEO

61% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

380 reviews

5.0

Aug 1, 2023

Best company as a fresher

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

As a fresher you will learn alot.

Cons

Increment can be little tricky

Firstsource Solutions Response

2y

Thank you so much for taking the time to leave us feedback. We are committed to providing a supportive environment that encourages continuous learning and career advancement. We believe in recognizing and rewarding hard work and dedication, fostering a mutually beneficial relationship. We have a fair and transparent evaluation process in place. Increment decisions are made based on individual performance, skills enhancement, and the overall financial health of the company.

3.0

Jul 21, 2023

Good people but bad management

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Not much at all other than health plan so free eye tests ( expected when staring at a screen for 8 hours a day) .

Cons

Management and Ops are useless just a bunch of sheeps for their clients

Firstsource Solutions Response

2y

Thank you for your feedback. We regret that your experience with us so far hasn't matched the positive atmosphere we work towards. We are always looking for ways to improve our colleague experience, however we apologies if some of these have not been feasible for various reasons, and have not come to fruition. If you have any specific feedback or suggestions, please get in touch.

1.0

Jul 19, 2023

Compay review

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

With HMO and dental benefits

Cons

The company and account I'm in is not yet well-established. The management is inefficient, incompetent, unorganized, and not well-trained. Uncompetitive salary-offer and incentives. Salary disputes every cut-off.

Firstsource Solutions Response

2y

Thank you so much for sharing your experience with us. We understand the importance of providing comprehensive benefits like HMO and dental coverage. By taking care of our employees' health and well-being, we are committed to establish a well-organized and efficient company structure. This includes investing in competent management and fostering clear communication channels to ensure everyone is aligned with the company's goals. We will strive to create a diverse and inclusive workplace where everyone feels welcome and respected. Recognizing the value of my employees, I will strive to offer competitive salaries and incentives. Fair compensation is crucial for attracting and retaining talented individuals. Ensuring accurate and timely payroll is a priority. We encourage you to discuss this with your Manager and HR Manager. We will be happy to support you.

Viewing 157 - 159 of 380 Reviews

Jobs at Firstsource Solutions

Bilingual Collections Agent (Experience Needed)

Bilingual call center representative - Collections (2 Days Off)

Collections Representative