Firstsource Solutions Customer Service (CSR) reviews

Thank you so much for sharing your experience with us. We are committed to ensuring that our company operates in full compliance with all applicable laws and regulations, including the protection of employees' basic rights. We understand the importance of upholding human rights and fostering a workplace culture that respects and values each employee. We encourage any employees who have experienced or witnessed inappropriate or inhumane conditions to come forward and report their concerns to the appropriate channels within the company, such as the HR department. Creating a positive work environment is a priority for us, and we are actively working on improving our practices, policies, and employee support systems. We are committed to providing training and resources to promote a respectful and inclusive workplace where all employees can thrive.

Thank you for your review. We’re very happy to hear you enjoy your role and the Belfast site and that you find it a supportive place to work. We do offer some roles working from home, however, due to the nature of the work we do, it does depend on the client, and the process you are working on.