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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(380 total reviews)
avatar

Ritesh Idnani

70% approve of CEO

61% positive business outlook

Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

380 reviews
2.0
Jul 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Training wasn't bad. Staff were helpful (mostly).

Cons

Emotional trauma. Quite stessful, bad breaks.

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Firstsource Solutions Response
2y
Thank you for taking the time to leave a response. We’re pleased to hear you enjoyed our training programmed. We are sorry to hear you struggled with the emotional aspect of the role. We do know the role can be intense, so we make sure we have trained mental health first aiders at each site who we encourage any colleague to speak to if they are finding anything difficult, as well as offering free, confidential counselling through HealthShield. We encourage any colleagues to make sure they access these services if they are ever required.
3.0
Jul 3, 2023

easy accounts

Recommend
CEO approval
Business Outlook

Pros

work from home, easy processes

Cons

low base pay, hmo is crap

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Firstsource Solutions Response
2y
Thank you so much for sharing your experience with us. We understand that the work-from-home arrangement has been a significant aspect of your experience. We are glad to hear that our company offers this flexibility, as we believe in promoting work-life balance and accommodating the evolving needs of our employees. We continuously review our compensation structures to ensure they remain competitive and aligned with industry standards. We understand that fair and competitive compensation is essential for employee satisfaction and engagement. We also understand the importance of comprehensive and reliable healthcare benefits for our employees. We will review our current HMO provider and explore options to enhance the coverage and quality of our healthcare benefits.
4.0
Jun 26, 2023
Recommend
CEO approval
Business Outlook

Pros

They were very willing and capable to assist with questions

Cons

Contracts end, better pay for amount of work

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Firstsource Solutions Response
3y
Thank you so much for taking the time to leave us feedback. We believe in fostering a collaborative culture where employees are willing and capable of assisting each other. Our team members are encouraged to share knowledge, offer guidance, and support their colleagues. We understand the importance of fair compensation for the amount of work our employees contribute. We regularly review our compensation structures to ensure they align with industry standards and reflect the value our employees bring to the organization.
Viewing 163 - 165 of 380 Reviews

Glassdoor has 4,369 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.