Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.3 out of 5 stars in 380 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.2 out of 5 stars based on 380 anonymously submitted employee reviews. This is 17.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

58% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.3 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.4 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Good work culture and learning" ((in 100 reviews)); "Work from home , good" ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 184 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "communication is poor" ((in 22 reviews))

Firstsource Solutions Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(380 total reviews)

Ritesh Idnani

70% approve of CEO

61% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (380 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

380 reviews

5.0

Jun 16, 2023

na

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

not a bad place to work at

Cons

you may work weekends after the month

Firstsource Solutions Response

3y

Thank you for taking the time to leave a review. We’re encouraged to hear that you found Firstsource a good place to work, and hope that we met your expectations for your role. We would ask any employee who is struggling with their shift patterns to speak to their team leader or HR to see if we can adjust your shift to work with your commitments.

5.0

Jun 14, 2023

Great place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

good place to work, my team leader makes me feel valued

Cons

I guess we would all like better pay

Firstsource Solutions Response

3y

Thank you for leaving a review, we are really pleased to hear you are enjoying your work here with us and that you have such a good relationship with your colleagues and leaders. Please don’t hesitate to reach out to your team leaders or HR if you would like to find out more about our schemes for career progression, such as Jet Set and RISE.

1.0

Jun 12, 2023

Awful

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Made a lot of friends there

Cons

Just an awful place to work, to get anywhere it’s who you know or who you sleep with. When I was there 2 of the ops leaders were sleeping with team leaders who were also brother and sister

Firstsource Solutions Response

3y

Thank you for leaving a review, we’re pleased to hear you made friends among our wonderful colleagues. We apologies that you felt unable to progress in your role, we have many schemes in place to enable colleagues to continually learn and further their careers with us. If you feel there are any conflicts of interest within relationships or an impact on teams, please provide as much detail as you can to HR, who will investigate.

Viewing 166 - 168 of 380 Reviews

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