Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.3 out of 5 stars in 380 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.2 out of 5 stars based on 380 anonymously submitted employee reviews. This is 17.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

58% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.3 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.4 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Good work culture and learning" ((in 100 reviews)); "Work from home , good" ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 184 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "communication is poor" ((in 22 reviews))

Firstsource Solutions Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(380 total reviews)

Ritesh Idnani

70% approve of CEO

61% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

380 reviews

3.0

May 27, 2023

Fine Until They Make You Redundant to Save Money

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Home Working, Friendly Team Members, Great Campaigns

Cons

Payroll is inconsistent, Low Employee Transparency, Hit & Miss Manager Involvment

Firstsource Solutions Response

3y

Thank you so much for taking the time to leave us feedback. It's always encouraging to receive positive feedback about our company culture and the initiatives we have implemented, we are delighted to hear that you appreciate our great campaigns, home working options, and the friendly nature of our team members. We apologize for any inconvenience caused by the payroll inconsistencies. It is essential for us to ensure that all employees receive accurate and timely compensation for their hard work, we are implementing measures to improve the transparency of our payroll processes. We encourage open communication, and we want to assure you that we are here to support you. Please write to your HR Manager about your specific concerns. We will be happy to reach out to support you.

3.0

May 26, 2023

pretty good company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

process is easy to learn

Cons

pressure is toomuch over time

Firstsource Solutions Response

3y

Thank you so much for taking the time to share your experience with us. It is important for us as an organization to be aware of the challenges our employees face and work together to create a supportive and productive work environment. We value your dedication and want to ensure that you have the tools and resources necessary to navigate the review process successfully. We understand the importance of maintaining a healthy work-life balance and ensuring our employees' well-being. We encourage open communication, and we want to assure you that we are here to support you. Please write to your HR Manager about your specific concerns. We will be happy to reach out to support you.

4.0

May 24, 2023

Work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work for experience and move on to other company

Cons

As all process are outsourced , you get paid less

Firstsource Solutions Response

3y

Thank you so much for taking the time to review us. We understand that outsourcing can impact the work experience ,While there may be valid reasons for outsourcing certain processes, we also recognize the importance of providing meaningful and engaging work for our employees. We acknowledge the concern regarding pay, however we are committed to regularly reviewing and benchmarking our packages to ensure they remain competitive within the industry.

Viewing 169 - 171 of 380 Reviews

Jobs at Firstsource Solutions

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