Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.3 out of 5 stars in 380 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.2 out of 5 stars based on 380 anonymously submitted employee reviews. This is 17.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

58% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.3 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.4 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 119 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "Work from home for more than 1 year" ((in 93 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 174 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 83 reviews)); "Bad managers and sme and TL" ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews))

Firstsource Solutions Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(380 total reviews)

Ritesh Idnani

70% approve of CEO

61% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (380 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

380 reviews

5.0

May 21, 2023

Craic

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Colleagues make it worthwhile for a while

Cons

Very long hours and non flexible

Firstsource Solutions Response

3y

Thank you for leaving a review. We're pleased to hear that you enjoyed working with our friendly colleagues and that they helped you in your role. We recognize the importance of work-life balance and the need for flexibility in our fast-paced industry, and we continuously strive to create an environment that respects and supports the well-being of our employees.

1.0

May 20, 2023

Awful

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good pay Range of incentives

Cons

Long hours Lack of managment support Rude workforce and customers Not inclusive of needs

Firstsource Solutions Response

3y

Thank you for your positive comments regarding our competitive pay and incentives. We apologies for the challenges you experienced with long hours and if you felt there was a lack of management support. We take these concerns seriously and are committed to improving in these areas. We are also sorry if you experienced any rudeness from colleagues or customers and assure you that we promptly address any unprofessional behaviour. Inclusivity and meeting employee needs are important; we work hard to create a supportive environment.

4.0

May 17, 2023

Looking for Better Prospect

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The working Environment is very good

Cons

Salary is quite low and not enough facilities.

Viewing 172 - 174 of 380 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative - Collections (2 Days Off)

Bilingual Collections Agent (Experience Needed)

Collections call center representative (2 Days Off)

Collections Representative