Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (325) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 136 reviews)); "good work environment and supportive" ((in 119 reviews)); "work life balance is good" ((in 94 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 94 reviews)); "Good work culture and balancing work life" ((in 85 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 161 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "Poor training and support system." ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,195 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,195 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Mar 23, 2015

Horrible company.

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Free sky products for staff

Cons

Horrible horrible company. Underpaid, constant threat of employment being terminated, ridiculous illegal shift patterns, do not care about employees at all, management is horrible and the company is a complete wreck.

Firstsource Solutions Response

We are sorry to hear about your unfortunate experience during your time at Firstsource. Our colleagues are at the forefront of everything we do and we are committed to empowering, motivating and supporting every single member of our team. We are taking your feedback and addressing the places we missed in delivering a great working experience for you.

1.0

Feb 17, 2015

Pathetic awful company to work for !!!

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

1. Pay 2. Closer to restaurants 3. Free SKY TV

Cons

Useless HR policies - HR department has (I think) 6 staffs and get paid for nothing (They dont know any policies regarding HR, Health and Safety, Maternity and Paternity). Team leaders are useless. Unbelivable employee turnover !!! Company say "we spend £1000 to train every new recruit" well really I dont get it. Why do you bother to spend a lot of money towards people who will stay only for 6 weeks training and leave. It makes more sense that you would rather spend that money towards existing employees who have been loyal to you. If you fall sick twice in any 6 months period, then you would be a victim of their so called "DISCIPLINARY POLICY "

Firstsource Solutions Response

Thank you for taking the time to leave us your review. I am sorry to hear that your experience with Firstsource has not been a good one. We are proud that the vast majority of our employees (in all areas of business and those who work with our concession partners) enjoy a happy and fulfilling career with us. That said, as hard as we try to get it right all of the time, there will be times we fall short. We encourage our employees to give us feedback through their managers, through employee nominated representatives and through our employee survey, so we can continue to learn and improve the way we work. Please feel free to get in contact with us to discuss your issues further and offer us the chance to change your perception

1.0

Feb 3, 2015

Stay as far away as possible

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Co-workers are fun to work with

Cons

Everything, management is awful, promotions based on favoritism, blatant HR violations that i couldn't be bothered pointing out. Pay is terrible and every time you do even the tinniest thing wrong you are in a meeting where if you do something well nothing is even said. This is the worst place I have EVER worked, stay as far away from this place as possible.

Firstsource Solutions Response

Here at Firstsource, we always endeavour to provide a supportive environment for any work related challenges. Please feel free to get in contact and give us your feedback in more detail and give us the chance to change your perception.

Viewing 163 - 165 of 4,195 Reviews

Jobs at Firstsource Solutions

Collections Representative

Cold Calling Sales Agent (Bilingual, Collections)

Bilingual Collections Agent (Experience Needed)

Collections call center representative (2 Days Off)

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Horrible company.

Pathetic awful company to work for !!!

Stay as far away as possible

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