Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 136 reviews)); "good work environment and supportive" ((in 119 reviews)); "work life balance is good" ((in 94 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 94 reviews)); "Good work culture and balancing work life" ((in 85 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 161 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "Poor training and support system." ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,190 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,190 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

4K reviews

3.0

Oct 7, 2015

Customer Service Rep

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good job for someone just out of high school looking for experience who's still on their parents health insurance or living at home. Better salary than a retail job to start.

Cons

No raises regardless of how long you're with the company. Culture is alright, but could be better considering they don't ever give you a raise. Bonuses for excelling are generally provided by contracted companies, not firstsource itself.

1.0

Jul 15, 2015

Not so grear

Insurance claims analyst

Recommend

CEO approval

Business Outlook

Pros

The hours were relatively easy and flexible

Cons

Lots of sitting at a desk, micro-managing and guaranteed 50+ hours of mandatory overtime.

1.0

May 14, 2015

Stay away

Staff accountant

Recommend

CEO approval

Business Outlook

Pros

A job that enabled me to learn enough to move on to something more worth while.

Cons

Management is terrible. No idea what is really going on. US team completely in the dark most of the time with what the Indian counterpart is doing. Benefits are awful. Highest health insurance premium I've ever had.

Viewing 160 - 162 of 4,190 Reviews

Jobs at Firstsource Solutions

Collections Representative

Cold Calling Sales Agent (Bilingual, Collections)

Bilingual Collections Agent (Experience Needed)

Collections call center representative (2 Days Off)

Bilingual call center representative - Collections (2 Days Off)

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