Low salary and a sudden bad shift timings, Sales pressure, unprofessional work attitude
Pros
1) They don't sack people from the jobs unless they have committed fraudulent activity or misbehaviour. 2) Job is very secure 3) Very good for freshers who will have a wide access to various departments and their operations to get to know deep into the company 4) Very good training. 5) Team leaders are patient and co-operative. They playback your calls to check to see where your strengths and weaknesses. 6) If at all you are not suitable to a particular process, they transfer you to another department.
Cons
1) Low payout for Sky TV UK (voice process). A fresher just gets Rs 12,500. Now I believe they might have increased the salary to just Rs 1k -4K. 2) With low basic payouts and a sudden change of shift timings every 3 weeks or every 1 month, there is a difficulty in adjusting to the shift timings. Generally in training, the shifts are very early morning at 7 am in which many people are sleepy or can be in the normal shift timings at 11 pm or 12 pm or so. In Business as Usual, the shift timings are anywhere between 12.30pm to 5am. 5am being the end of shift. 3) There is pressure on sales to get a hike in salary. So people sweet talk or cheat the customers to get their sales. 4) A lot of employees (in Business as usual) used to disconnect the calls from customers which clearly shows unprofessional behaviour in the workplace 5) There is also injustice going on when it comes to payouts. A company should be fair and transparent. A person with 10 years work experience at Firstsource deserves to get a better hike on his salary. Somewhere in May 2015, they recruited a pilot batch consisting of Graduates/MBA graduates/ Hotel management graduates, this pilot batch of freshers earned more than the people with 10 years experience at Firstsource. 6) There is no sick leaves or paid leaves in the first 6 months. Therefore it is employee unfriendly. 7) There is growth and career. But as you become more tenured, the salary hike is low. You cannot think of going abroad for a holiday with such a low salary 8) There is no particular dress code in the workplace. People come in casuals. Hence there is casual attitude in the workplace. When you wear formal clothes from Mon-Thu, there is professional attitude. The way you dress can reflect in your attitude