Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 136 reviews)); "good work environment and supportive" ((in 119 reviews)); "work life balance is good" ((in 94 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 94 reviews)); "Good work culture and balancing work life" ((in 85 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 161 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "Poor training and support system." ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,190 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,190 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Jan 10, 2017

Just Awful

Sales representative

Recommend

CEO approval

Business Outlook

Pros

The other co-workers. Guess adversity makes people bond. Not much else. They are a sweat shop and not much else.

Cons

Lack of specific training, small workstations, micromanagement, low pay, below par benefits, a sweat shop disguised as a financial service provider, negative re-enforcement.

Firstsource Solutions Response

9y

We would like to thank you for taking the time to write this review and I’m sorry to hear about your experience. Your feedback helps us to make Firstsource a better place to work. If you have anything we can do to help remedy your experience, please feel free to drop in and see us or contact us at marketing@firstsource.com and we will get back to you

3.0

Oct 19, 2016

Only the strong survive

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The great thing about being at the company is the friendliness of the staff , you find ways to pass away the time with the employees...the opportunity to bonus every month is awesome its just to hard to accomplish . You get off early on Fridays and plus no one works on weekends or holidays.

Cons

The things that in my opinion are not cool is the fact that EVERYTHING is timed ! The time you are on the computer the time that you are on break , the time that you go to the bathroom the time that you go to lunch , the time you walk away to speak to someone, the time that you clock in, or out, anytime that you aren't dialing someone on the dialer you are being timed. Also the commission part is great to have but it takes a month for the money to come in a separate check . They write you up for everything , you really would be miserable if you aren't strong enough to survive. Also everything that you say is being recorded on the phone. Last And certainly not least, SPEED IS EVERYTHING!!!!!

Firstsource Solutions Response

9y

Thank you for taking the time to leave us your review. We appreciate all of the feedback we receive and try our utmost to incorporate all constructive feedback into our company where appropriate. We are delighted to hear that you were happy with your shifts during the time you spent with us as we like to ensure that all employees have a good work/life balance. However, just to advise, there are multiple different shift patterns which are designed to benefit not only our clients but our employees as well. We would like to thank you for the time you spent with us and wish you all the best in your future endeavours.

1.0

Sep 6, 2016

Horrible

Customer support representative

Recommend

CEO approval

Business Outlook

Pros

They are flexible on schedules.. Allowing you to change when needed. Otherwise nothing left to say for pros in this category

Cons

Management is horrible, little to no pay increase yearly.. Moral is out the window.. And management doesn't try to get it up. If you are not a "token employee" you get no recognition for anything. The whole leadership team needs to be reevaluated and Changed out. No room for growth. Favoritism. I could go on and on.

Firstsource Solutions Response

9y

We would like to thank you for taking the time to write this review and I’m sorry to hear about your experience. Your feedback helps us to make Firstsource a better place to work. If you have anything we can do to help remedy your experience, please feel free to drop in and see us or contact us at marketing@firstsource.com and we will get back to you.

Viewing 154 - 156 of 4,190 Reviews

Jobs at Firstsource Solutions

Collections Representative

Cold Calling Sales Agent (Bilingual, Collections)

Bilingual Collections Agent (Experience Needed)

Collections call center representative (2 Days Off)

Bilingual call center representative - Collections (2 Days Off)