Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 278 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.1 out of 5 stars based on 278 anonymously submitted employee reviews. This is 7.6% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries at Firstsource Solutions.

How happy are Sr. CSA professionals working at Firstsource Solutions?

90% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.3 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 138 reviews)); "Good work environment and Colleagues" ((in 115 reviews)); "Good work culture and balancing work life" ((in 96 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 92 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 166 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews)); "Each breakdown had to be logged or your pay would be docked for time off line." ((in 16 reviews))

Firstsource Solutions Sr. CSA reviews

4.5

90% would recommend to a friend

(278 total reviews)

Ritesh Idnani

93% approve of CEO

90% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 278 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

278 reviews

5.0

May 5, 2022

Yah! It is a great place to have a good work. Here are so many people work together with happily.

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

* It is having a peaceful environment to work * Growth and success are only based on our skills * Colleagues and supervisors are always support and encourage others * Firstsource giving a feel like home and co-workers behaves like our home members * In one word Firstsource is a good path to us to reach our GOALS

Cons

* Here are there is no downside for this Company...

Firstsource Solutions Response

3y

Thanks for sharing your positive experience and it's great to know how contented and trusted you feel at work. Providing an enabling work environment to Firstsourcers is extremely important to us as we continually work towards enhancing it. Wishing you a long and fulfilling career with Firstsource.

3.0

Apr 27, 2022

gOODd

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Human resource and nice team leads

Cons

very hectic works for freshers

Firstsource Solutions Response

3y

Thanks for sharing your thoughts. Change is constant in our business, and our teams function in a very agile manner to serve the dynamic needs of the customers and our employees. Having said that, we understand the importance of maintaining a healthy work-life balance and consciously promote the same among all Firstsourcers. We are taking your feedback and will address the areas we missed in delivering a great experience to you.

3.0

Apr 13, 2022

sky tv process (values)

Sr. csa

Recommend

CEO approval

Business Outlook

Pros

Team leaders are really good and co operative .. they previously had a really good work environment.. when I initially joint the company .. good company for a fresher they give opportunities to enter bpo industry as every other company require experience which first source will provide

Cons

process keeps of changing every now and then targets are changed overnight incentive structure is not fixed that can change anytime and they are making it more difficult to earn incentives.. cabs provided for transport is pathetic feels like we are a luggage and they are transporting us from one place to other..

Viewing 175 - 177 of 278 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative (2 Days Off)

Collections Representative

Bilingual call center representative - Collections (2 Days Off)

Collections call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)