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Firstsource Solutions

Engaged Employer

Firstsource Solutions Sr. CSA reviews

4.5

90% would recommend to a friend

(278 total reviews)
avatar

Ritesh Idnani

93% approve of CEO

90% positive business outlook

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 278 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

278 reviews
4.0
Feb 26, 2022
Recommend
CEO approval
Business Outlook

Pros

the work is fine for stoners or if you just want to collect a paycheck and pass the time until something more productive or meaningful peaks your interest

Cons

long hours and short breaks, hey but only 4 days a week

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Firstsource Solutions Response
4y
Thanks for leaving a review. It’s great to hear that you enjoyed the 4 day working weeks as part of our flexible working hours. Thank you too for your shout out to our local HR Team – I’m pleased they were helpful and provided support to you. Very best wishes for your future career.
1.0
Feb 6, 2022
Recommend
CEO approval
Business Outlook

Pros

The only good thing is that you are getting salary on time.

Cons

Huge list, keeping it short 1. Even if you work properly , you will not be appreciated unless you are oiling team leads or managers 2. There is HR department, but policies are not maintained at all. Even same Policies are implemented differently for different employees and solely depends upon with your repo with managers / TL. 3. Forget about Indian holidays , even when you ask for paid leave you will not be given long leaves unless, well you already know what it is. 4. They will make you to take LOP ( loss of pay) for every silly reason if you take leave for any emergency, sometimes if you are seriously ill and forget to inform them. 5. Most of all, they will make you to come to office during covid time even when there are cases found in office in close proximity.

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Firstsource Solutions Response
4y
Thanks for writing in. Your comments are very concerning and are not at all in line with the people-centric culture we strive to create. Meritocracy is one of the hallmarks of our culture – We never fail to acknowledge the superlative performance of our employees. During these difficult pandemic times too, our efforts have been the same to engage and recognize our employees virtually as well. All of our policies are implemented in an impartial and unbiased manner, and the processes are tightly governed. Regarding leaves, all employees get fixed holidays in a year and are also entitled to avail leaves basis their working pattern which is mutually convenient to them and the business. At Firstsource, we have various communication forums and avenues to share your feedback. Hope you were able to use these forums during your stint with us. We wish you good luck in your future endeavours.
Viewing 178 - 180 of 278 Reviews

Glassdoor has 4,371 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.