Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (325) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 136 reviews)); "good work environment and supportive" ((in 119 reviews)); "work life balance is good" ((in 94 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 94 reviews)); "Good work culture and balancing work life" ((in 85 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 161 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "Poor training and support system." ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,195 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,195 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Aug 29, 2025

Don’t ever work here

Eon customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Only pro is you can working from home and work Monday-Friday No other pro’s.

Cons

Too many to list, avoid working here unless you want your mental health to be damaged which the company will not care or even bother pretend they care about, you are treated like a child where they lie to you and hide anything they can from you, they mess up on your payments more times than they can get it right and still have the same payroll team regardless of this, you can have a customer screaming at you and telling you they want to mill themselves and you have no support other than they will give you 5 minutes off the phone then expect you to go straight back onto the phones again and act like you’re okay, they take micro management to another level regardless if you have been in the company over 5 years or not, generally the most soul sucking, vile, evil, ruthless company I have ever worked for.

Firstsource Solutions Response

7mo

Thank you for sharing your feedback. We’re glad you valued the ability to work from home and the Monday–Friday schedule. We understand that challenges can arise, and we take colleague wellbeing seriously. Each site has trained Mental Health First Aiders, available in person or via Teams for those working from home, and we also offer free counselling through our health benefits provider. We’re continuously reviewing our processes, including payroll and administrative systems, to make improvements and ensure all of our colleagues feel supported.

2.0

Aug 22, 2025

If you like your mental health please reconsider

Fraud advisor

Recommend

CEO approval

Business Outlook

Pros

Great colleagues and general staff

Cons

Where to start, -managers don’t care if you’re being screamed at and will sit back and watch you be verbally abused and still have the audacity to tell you you’re in the wrong. - the toilets are never sanitary and hardly ever have toilet paper - upper management will write you up for taking to short of time on calls for ‘call avoiding’ when in reality you’re taking more calls then other people - the turn over rate are awful more and more people are leaving because of the lack of support

1.0

May 18, 2025

Would avoid

Energy specialist

Recommend

CEO approval

Business Outlook

Pros

Nothing avoid this place won’t help you unless your a tenured agent with e-on next and bully you out the work place

Cons

Nothing in place for Mental health or support Managers talk behind your back , if you suck up to managers you will get what you want

Firstsource Solutions Response

1y

Thank you for your feedback. We’re sorry to hear that your experience at Firstsource didn’t meet your expectations. We want to reassure all colleagues that mental health support is available through our trained mental health first aiders and free confidential counselling via our health benefits provider. Creating a respectful and inclusive environment remains a priority, and we’re continuing to invest in training and development to ensure all team members feel heard and supported. We appreciate you sharing your perspective and wish you all the best in your future endeavours.

Viewing 175 - 177 of 4,195 Reviews

Jobs at Firstsource Solutions

Collections Representative

Bilingual Collections Agent (Experience Needed)

Collections call center representative (2 Days Off)

Bilingual call center representative - Collections (2 Days Off)