Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 277 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.1 out of 5 stars based on 277 anonymously submitted employee reviews. This is 7.6% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries at Firstsource Solutions.

How happy are Sr. CSA professionals working at Firstsource Solutions?

90% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.3 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (127) , Senior Associate (107) , Senior CSA (76) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "Good work environment and Colleagues" ((in 119 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 92 reviews)); "Can work from home if quality is good." ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 154 reviews)); "Bad managers and sme and TL" ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

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Firstsource Solutions

Firstsource Solutions Sr. CSA reviews

4.5

90% would recommend to a friend

(277 total reviews)

Ritesh Idnani

93% approve of CEO

90% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.3

Culture & values

4.3

Career opportunities

4.2

Senior management

4.1

Compensation and benefits

4.0

Work/Life balance

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 277 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

277 reviews

4.0

May 18, 2026

Enhanced future prospects with no drawbacks

Senior csa

Recommend

CEO approval

Business Outlook

Pros

This role enhanced my prospects for future opportunities.

Cons

The yearly increment is very low.

Firstsource Solutions Response

1mo

Thank you for sharing your feedback and experience. We’re glad to hear that this role has enhanced your prospects for future opportunities and supported your professional growth. Compensation revisions are generally aligned with company standards, business factors, and individual performance assessments.

1.0

May 12, 2026

Good for beginners but lacks pay and career growth

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good for beginners and not really much of a bonus type on a long shot

Cons

Not really working out on pay and career basis.

Firstsource Solutions Response

1mo

Thank you for sharing your feedback and experience at Firstsource Solutions. We’re glad to hear that you found the organization to be a good place for beginners to gain experience and build foundational professional skills. Early career exposure and learning opportunities play an important role in employee growth.

5.0

Apr 28, 2026

Glass Door review

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Employees at Firstsource Solutions report strong career growth opportunities, supportive management, and a people-centric culture, according to employee reviews. The company is noted for providing timely salary payments, diverse benefits, and exposure to global brands through its business process management services a good exposure in terms of growth and also in terms of gaining good opportunity and better upskilling

Cons

In terms of cons there is much specific but need to work and put in a bit efforts in cafeteria and also work space

Firstsource Solutions Response

1mo

Thank you for your detailed feedback. It’s great to hear that employees value the strong career growth opportunities, supportive management, and people-centric culture. The exposure to global clients, along with timely compensation and benefits, clearly adds to overall development and upskilling. The cafeteria and workspace is noted and highlights an area where the employee experience can be further enhanced.

Viewing 16 - 18 of 277 Reviews

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Firstsource Solutions

Firstsource Solutions Sr. CSA reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Enhanced future prospects with no drawbacks

Good for beginners but lacks pay and career growth

Glass Door review

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