Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 278 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.1 out of 5 stars based on 278 anonymously submitted employee reviews. This is 7.6% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries at Firstsource Solutions.

How happy are Sr. CSA professionals working at Firstsource Solutions?

90% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.3 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 119 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "Work from home for more than 1 year" ((in 93 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 174 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 83 reviews)); "Bad managers and sme and TL" ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews))

Firstsource Solutions Sr. CSA reviews

4.5

90% would recommend to a friend

(278 total reviews)

Ritesh Idnani

93% approve of CEO

90% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 278 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

278 reviews

4.0

Jan 7, 2022

Best company to work with

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Best management ; Employee centric company; management I always ready to resolve your issues

Cons

Not much but the salary that they offer is way to less as compared to the other companies

Firstsource Solutions Response

4y

Thanks for your review. We are happy to know that you are satisfied with the support provided by the management. We provide a competitive compensation and benefits package to all our employees and have a team that continually reviews them to be at par with market standards. Please connect with your Manager or HR SPOC; so that your concerns can be addressed quickly. We wish you a fulfilling career with Firstsource.

5.0

Dec 21, 2021

One of the most amazing company I've worked for so far.

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

One of the reasons could be the training staff, the HR and the TL's who are so supportive and helpful with everything. The Manager do understand us personally and help us figure a way out. The canteen no doubt is the best and most affordable. The staff members are really very helpful and cheering.

Cons

There are quiet a lot of deductions in the incentives. For eg: If taken an AL the incentive that is £20 is cut off which doesn't make sense caused AL is meant to be an off which shouldn't affect the incentive if not working on that day.

1.0

Nov 30, 2021

Rubbish

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

None, absolutely none that I can think of

Cons

Poor pay Rubbish hours Managers think they are gods

Firstsource Solutions Response

4y

Thank you for your review. We’re sorry to hear that you didn’t enjoy your time with us. We strive to provide an environment where our people can thrive and a compensation and benefits package that fairly rewards performance. Our leadership team work hard to provide support and guidance and to help people achieve their career goals. We’re sorry your experience was not reflective of this and hope you took the opportunity to raise your concerns whilst you were still with us. We’re always open to hearing your views and invite you to contact your local HR Manager should you wish to discuss things further.

Viewing 187 - 189 of 278 Reviews

Jobs at Firstsource Solutions

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Collections Representative

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Bilingual Collections Agent (Experience Needed)