Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 278 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.1 out of 5 stars based on 278 anonymously submitted employee reviews. This is 7.6% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries at Firstsource Solutions.

How happy are Sr. CSA professionals working at Firstsource Solutions?

90% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.3 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 119 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "Work from home for more than 1 year" ((in 93 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 174 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 83 reviews)); "Bad managers and sme and TL" ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews))

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Firstsource Solutions

Firstsource Solutions Sr. CSA reviews

4.5

90% would recommend to a friend

(278 total reviews)

Ritesh Idnani

93% approve of CEO

90% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.3

Culture & values

4.3

Career opportunities

4.2

Senior management

4.1

Compensation and benefits

4.0

Work/Life balance

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 278 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

278 reviews

1.0

Nov 23, 2021

Awful

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good support from other employees.

Cons

Awful support from CEL’s. Absence management process is a joke. Expect 1000% effort for minimum wage. Awful IT team who leave you waiting days for a reply. Don’t care about their staff as people, only numbers. Lost a lot of amazing CEL’s and Team Leads due to treating them like crap. Gave promotions to people who didn’t deserve it.

Firstsource Solutions Response

Thank you for your review. We’re sorry to hear your time with us was not reflective of our culture. We strive to provide a supportive and people focussed environment to allow our employees to thrive in their career. We’re sorry you didn’t experience this and hope you took the opportunity to raise this with your HR team whilst you were still with us. If not, we invite you to write to your local HR manager to share your experience and put forward and views or suggestions you might have.

5.0

Nov 14, 2021

My experience until now is really Great Looking forward to it

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Growth of my Speech and to gain Confidence

Cons

Haven't figured this out yet

Firstsource Solutions Response

Thanks for the great review. Upward mobility of employees is our key focus and we’re constantly looking for ways to ensure you have access to growth and development opportunities. Providing an enabling work environment to Firstsourcers is extremely important to us as we continually work towards enhancing it. We encourage openness and transparency with our employees such that they can take their workplace concerns, questions, or suggestions outside their own chain of command without any hesitance. Thanks again for the positive feedback.

5.0

Nov 14, 2021

My experience so far has been great! My seniors are really supportive and helpful.

Senior csa

Recommend

CEO approval

Business Outlook

Pros

1) Good salary and incentives 2) Good work environment 3) Cafeteria 24/7 4) Pick up and drop facilities for night shifts 5) Good growing opportunities 6) 2 week offs

Cons

1) Rotational shifts and offs 2) No leaves for at least the first 6 months apart from week offs

Firstsource Solutions Response

We are glad to know you are enjoying your stint with Firstsource and appreciate the exciting benefits & perks that Firstsource has to offer. Employee wellness, positive work culture & learning opportunities are our key focus areas and we are always striving to make it better. Employees are roistered in shifts so that we can cater to our clients and their end customers. However, the shifts are planned in a manner that allows adequate rest to employees. We also allow leaves in the first six months . As we strive for continuous improvement, we appreciate and value your inputs.

Viewing 190 - 192 of 278 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative (2 Days Off)

Collections Representative

Bilingual call center representative - Collections (2 Days Off)

Bilingual Collections Agent (Experience Needed)

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Awful

My experience until now is really Great Looking forward to it

My experience so far has been great! My seniors are really supportive and helpful.

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