Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 277 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.1 out of 5 stars based on 277 anonymously submitted employee reviews. This is 7.6% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries at Firstsource Solutions.

How happy are Sr. CSA professionals working at Firstsource Solutions?

90% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.3 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 119 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "Work from home for more than 1 year" ((in 93 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 174 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 83 reviews)); "Bad managers and sme and TL" ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews))

Firstsource Solutions Sr. CSA reviews

4.5

90% would recommend to a friend

(277 total reviews)

Ritesh Idnani

93% approve of CEO

90% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 277 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

277 reviews

5.0

Nov 12, 2021

It was a amazing time there , got to know alot abt the company.

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good working environment to work with .

Cons

As a fresher it would be difficult to handle things at first ,But would try to do our best

Firstsource Solutions Response

4y

Thanks for writing in. It is encouraging to know you recommend us as an employer. The leadership team is strongly focused on supporting employee goals for an enriching career at Firstsource. We are committed to each Firstsourcer having a clear understanding of their role within their immediate team, business area and the broader organization. Providing an enabling work environment to Firstsourcers is extremely important to us as we continually work towards enhancing it.

4.0

Nov 12, 2021

My first job with first source

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

The working environment is good

Cons

Nothing to mention in corn

Firstsource Solutions Response

4y

Thanks for sharing your experience and it's great to know how contented and trusted you feel at work. Providing an enabling work environment to Firstsourcers is extremely important to us as we continually work towards enhancing it.

5.0

Nov 12, 2021

Good management and workplace

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

The management is good to work with and the environment is nice to work in.

Cons

No cons to mention about the company

Firstsource Solutions Response

4y

Thanks for taking the time to write a thoughtful review. This is an exciting time at Firstsource, and our leadership team believes in motivating, encouraging, and empowering Firstsourcers to accomplish their short-term and long-term goals. Providing a positive work culture to our employees is one of our key focus areas and we are always striving to make it better.

Viewing 193 - 195 of 277 Reviews

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