Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 138 reviews)); "Good work environment and Colleagues" ((in 118 reviews)); "Can work from home if quality is good." ((in 94 reviews)); "Good work culture and learning" ((in 91 reviews)); "Honestly all depends on you team and manager if these two are good than all okay for me I got both of them good" ((in 89 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 162 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 83 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,200 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,200 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

5.0

Sep 25, 2023

Found my professional home here

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

Working at my current organization has been a remarkable journey for me. Truly a place where talents shine. It fosters an environment of creativity and innovation allowing every employee to unleash their full potential. I can freely express my skill. This org not only values individual contribution but also provides ample opportunities for growth. Apart from the job, its dedication to maintain a healthy work life balance. They actively promote employee well being through a range of engaging activities. They organize regular events, workshop to create stress free work environment. Finally, I am grateful for the dedicated HR team my organization. They play a crucial role in ensuring that every employee's concerns are heard and addressed promptly. Their commitment to employee well-being is evident in their swift response to inquiries and their proactive approach to resolving any issues that may arise. I appreciate the approachability of our HR team. They create a bridge between employees and management, making sure that everyone needs are met.

Cons

While the company is supportive of growth and has many strengths, one are for improvement where I felt could have been done in my process is On-the job training. Multiply the hands on training whenever possible to minimize to improvise their productivity. Pair new employees with experienced collogues who can mentor them and guide them through their tasks. Mentorship programs, assessments and evaluation or quizzes.

Firstsource Solutions Response

2y

Thank you so much for taking the time to leave us feedback. We're delighted that you see our company as a supportive environment for professional growth. This is one of our core values, and we're dedicated to fostering your career development. We understand the importance of effective on-the-job training. To improve this, we will actively explore opportunities to enhance the hands-on training experience in your process. This includes pairing new employees with experienced team members to facilitate learning and productivity. We encourage you to keep sharing your insights, as they contribute to the ongoing refinement of our training programs. We recognize the value of mentorship in nurturing talent. We are working on implementing mentorship programs to facilitate knowledge transfer and skill development. We aim to strike a balance that allows new employees to learn effectively while maintaining productivity levels.

1.0

Sep 12, 2023

Would've given it 0 star

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Some training is given at the start of the role. Fortnight pay

Cons

- Horrible teammates. - Hardly any support given. - Favoritism is through the roof there and very VERY evident - After I left the role, they did not pay me fairly for the last week of work that I did. And they also did not pay me for the annual leave that I had the week before. On emailing HR, still no reply after 2 weeks. - Literally robbed me off for £400. (this happened to several other colleagues) - Avoid if you can.

Firstsource Solutions Response

2y

Thank you for your honest feedback. While we're happy to hear that you enjoyed the training and pay, we're sorry you had difficulties with your teammates and felt unsupported during your time with us. We understand your frustration and want to ensure your concerns are heard. We'd encourage you to contact our HR team to discuss your experience in greater detail.

2.0

Jul 10, 2023

Low Pay

Data entry

Recommend

CEO approval

Business Outlook

Pros

Good contracts. You may actually like the company you get contracted under.

Cons

The pay is very low. Everytime I inquire about it, I honestly get the run around. No one likes to answer any questions regarding it. You don't get much acknowledgement for all the work you do either.

Firstsource Solutions Response

2y

Thank you so much for this review. We appreciate your thoughts as we strive to be transparent and open in our communication regarding pay and other employment-related matters through the provision of clear and comprehensive information and sources regarding compensation structures, benefits, and any potential changes that may affect our employees' financial well-being. Subsequently, we regularly review and benchmark the salary structures to ensure they remain competitive in the market and will continue to do so to account for economic fluxes. Thank you for sharing your thoughts on employee appreciation. In addition to our employee rewards and recognition platform and initiatives, we will continue to build spaces for engagement and recognition opportunities to acknowledge the superlative performance in our employees. This is extremely important to us as we develop and launch training programs, mentorship, and career advancement opportunities which we understand can contribute to higher job satisfaction and loyalty. We encourage our team to voice their opinions and suggestions so that we can continuously improve and provide the best possible work experience for everyone and appreciate you taking the time to share.

Viewing 196 - 198 of 4,200 Reviews

Jobs at Firstsource Solutions

Collections Representative

Customer Care/Collections Representative

Bilingual Collections Agent (Experience Needed)

Bilingual call center representative - Collections (2 Days Off)