Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 277 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.1 out of 5 stars based on 277 anonymously submitted employee reviews. This is 7.6% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries at Firstsource Solutions.

How happy are Sr. CSA professionals working at Firstsource Solutions?

90% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.3 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Good work culture and learning" ((in 100 reviews)); "Work from home , good" ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 184 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "communication is poor" ((in 22 reviews))

Firstsource Solutions Sr. CSA reviews

4.5

90% would recommend to a friend

(277 total reviews)

Ritesh Idnani

93% approve of CEO

90% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (277 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 277 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

277 reviews

2.0

Aug 30, 2021

Stats stats stats

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good bonuses if you can be bothered to hound already frustrated customers.

Cons

Stats, stats and more stqts. A panopticon of surveillance at every turn and a clique culture.

Firstsource Solutions Response

4y

Thanks for writing in. We regret to hear that your experience with us was less than positive. Our people are at the centre of everything we do, and we work hard to provide a supportive work environment. We are continually striving to make the process better with zero tolerance to workplace incivility and building a culture of respect and a bias-free workplace by adhering to the highest possible standards of transparency, integrity, and accountability. We hope you had a chance to discuss your concerns with your HR partner or your Business leader during your tenure with us. Wishing you the best with your future endeavours.

3.0

Jun 15, 2021

Meh

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good pay Free sky sort of

Cons

Managers don’t listen or care

Firstsource Solutions Response

4y

Thanks for writing in. We're glad to know you're enjoying the exciting benefits and perks that Firstsource has to offer. We believe that our teams deserve the best as they contribute and add value to the company in all aspects. This is an exciting time at Firstsource, and our leadership team believes in motivating, encouraging, and empowering Firstsourcers to accomplish their short-term and long-term goals. We encourage you to connect with your HR Manager to discuss your concerns in detail. Wishing you a fulfilling career with Firstsource.

5.0

Jun 8, 2021

Firstsource csa salary

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

More freedom and good place

Cons

No carrier growth so no use

Firstsource Solutions Response

5y

Thanks for writing in. We’re happy to know that you are satisfied with our workplace practices. Firstsource believes in cultivating a culture of growth; the majority of our leaders are homegrown as we do have a very detailed process of outlining career paths for our employees. We often do have growth opportunities and they would be advertised via. Internal job postings. Please connect with your HR partner to know about this in detail. Wishing you a fulfilling career with Firstsource.

Viewing 202 - 204 of 277 Reviews

Jobs at Firstsource Solutions

Collections Representative

Bilingual call center representative - Collections (2 Days Off)

Collections call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)